Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mehdi Zorgani

Washington,DC

Summary

Innovative operations and hospitality management professional with a passion for the industry. Years of success in managing and optimizing operations goals. Skilled in utilizing analytical elements to determine optimal pricing matrices and inventory levels. Known for maintaining effective employee and guest relations in a multi-lingual environment. Proven track record as a leader who excels at extracting maximum results by motivating staff to higher performance standards and excellence through resource utilization.

Overview

25
25
years of professional experience

Work History

Regional Vice President Of Operations

IK Hospitality Group
01.2016 - Current
  • Responsible for participating in creating and implementing the company’s vision, mission, and goals.
  • Budgeting for multiple projects, including monitoring and controlling costs to tackle unforeseen issues.
  • Work closely with Human Resources to implement and refine company policies and procedures.
  • Guiding, directing and evaluating the work of management and top level management team members.
  • Leveraging company output to improve ranking in the competitive field and exploring new markets (3 openings by 2028)
  • Monitoring the competitive landscape and attending industry events to stay abreast of new initiatives to stay ahead.
  • Directed regional operations, ensuring alignment with corporate strategies and enhancing overall performance.
  • Led cross-functional teams to identify and resolve operational challenges, fostering a culture of continuous improvement..
  • Collaborated with senior leadership to align operational initiatives with organizational goals and objectives.
  • Developed and executed comprehensive business plans to achieve organizational goals and objectives.
  • Implemented innovative marketing strategies to increase brand visibility and customer engagement.
  • Managed territory P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year.
  • Developed talent acquisition strategies to attract top-tier candidates, resulting in a high-performing workforce.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Drove team engagement to achieve aggressive company targets.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Director Of Operations

IK Retail Group-Famoso / Mcafe Bar / Sette Osteria
01.2010 - 01.2016
  • Manage restaurant operations for this high volume restaurant group concept locations.
  • Effectively lead and motivated strong management team through implementation of in-house training, resulting in increased productivity levels and employee satisfaction.
  • Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.
  • Participate in the menu planning process to collaborate on the development of new standardized menu, contributing to item, pricing and design changes.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
  • Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
  • Oversaw budget management, ensuring alignment with corporate financial goals and operational forecasts.
  • Spearheaded the adoption of new technologies to optimize workflows and improve service delivery standards.
  • Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.

Director Of Operations

Capital Restaurant Concepts
01.2005 - 01.2010
  • Led cross-functional teams in implementing strategic initiatives that improved overall organizational performance.
  • Developed and executed comprehensive training programs to enhance staff capabilities and operational effectiveness.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Oversaw budget management, ensuring alignment with corporate financial goals and operational forecasts.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Food and Beverage Senior Manager

Ritz Carlton Hotel- Washington DC
01.2000 - 01.2005
  • Managed the overall performance of F&B outlets.
  • Directed the recruitment, interviewing, hiring, training, motivation and evaluation of the team.
  • Coordinated work schedules, ordered food and supplies, and developed F&B team.
  • Maintained customer relations and coordinated promotions to drive new business.
  • Led daily operations to ensure exceptional guest experiences and service excellence.
  • Collaborated with cross-functional teams to drive quality standards across hotel services and facilities.
  • Analyzed guest feedback to identify opportunities for service enhancements and operational improvements.
  • Oversaw compliance with health, safety, and regulatory standards, maintaining high-quality service delivery.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Education

Masters - Hospitality management & Tourism administration

GWU
01.2003

MIT program -

Ritz Carlton Hotel
10-2002

Skills

  • English, French, Arabic, Spanish
  • Microsoft Office suite, Adobe
  • Toast / posi touch / Micros / Aloha
  • Staff training and development
  • Organizational development
  • Logistics management
  • Corporate communications
  • Workforce planning
  • Strategic planning and execution
  • Safety management
  • Leadership training
  • Purchasing and planning
  • Budget control
  • Cost analysis and savings
  • Business development
  • Strategy development
  • Capital spending
  • Financial controls implementation
  • Teamwork and collaboration
  • Growth management

Timeline

Regional Vice President Of Operations

IK Hospitality Group
01.2016 - Current

Director Of Operations

IK Retail Group-Famoso / Mcafe Bar / Sette Osteria
01.2010 - 01.2016

Director Of Operations

Capital Restaurant Concepts
01.2005 - 01.2010

Food and Beverage Senior Manager

Ritz Carlton Hotel- Washington DC
01.2000 - 01.2005

Masters - Hospitality management & Tourism administration

GWU

MIT program -

Ritz Carlton Hotel

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Mehdi Zorgani