Deven Ferrell
Houston,TX
Summary
Results-oriented professional with a diverse background in Leadership and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented and professional committed to company growth.. Dedicated team player skilled at mediation and conflict resolution. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
24
24
years of professional experience
Work History
FC Associate
Amazon
01.2021 - 09.2023
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
- Tracked production and quality control systems to proactively identify deficiencies.
Warehouse Lead
Essential Safety Resources
03.2018 - 01.2021
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Developed contingency plans for potential disruptions in supply chain or logistics processes to minimize negative impacts on business operations.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Front Office Assistant
Astro City Chiropractic
03.2015 - 02.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
Product Assembler
Alcon Labs
10.2012 - 06.2014
- Updated logs and completed production reports.
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Packaged finished products, labeled boxes and stacked for shipment.
- Assisted in training new employees on assembly procedures, ensuring consistency across the team.
- Reduced assembly time, utilizing effective time management skills and prioritizing tasks.
- Adhered to safety practices and quality standards at all times.
- Strengthened team morale by offering support to coworkers when needed, resulting in a collaborative work environment that drove success as a group effort.
- Troubleshot issues during assembly process, identifying root causes and implementing corrective actions.
- Contributed to a positive workplace culture through active participation in team meetings and problem-solving sessions.
- Maintained accurate inventory records for required assembly components, minimizing potential delays due to parts shortages.
- Actively communicated with supervisors regarding any potential challenges or issues faced during the assembly process, fostering open dialogue for resolution.
- Supported cross-functional teams in the development of new products, providing insights from an assembler''s perspective.
Guest Services Manager
Motel 6 Hotel
08.2009 - 04.2014
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
- Managed 21 staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Coordinated special events on-property to create memorable experiences for guests during their stay.
- Set and managed policies for concierge services and guest relations.
Customer Service Representative
Hellergroup
02.2001 - 03.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Tax Preparer Assistant
Colbert Ball Tax Service
01.2000 - 09.2001
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
- Supported clients in gathering relevant financial information, enabling accurate tax return filings.
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
Education
BBA - Concentration of Management
Strayer University
Online05.2022
Skills
Teamwork and Collaboration
- Punctual and Reliable
- Excellent Communication
- Merchandise Inspections
- Relationship Building
- Sorting and Organizing
- Inventory Maintenance
- Organization and Categorization
- Exceptional time management skills
- Inventory Management and Planning
- Performance Improvement
- Reports and Spreadsheets Generation
Timeline
FC Associate
Amazon
01.2021 - 09.2023
Warehouse Lead
Essential Safety Resources
03.2018 - 01.2021
Front Office Assistant
Astro City Chiropractic
03.2015 - 02.2018
Product Assembler
Alcon Labs
10.2012 - 06.2014
Guest Services Manager
Motel 6 Hotel
08.2009 - 04.2014
Customer Service Representative
Hellergroup
02.2001 - 03.2007
Tax Preparer Assistant
Colbert Ball Tax Service
01.2000 - 09.2001
BBA - Concentration of Management
Strayer University