Summary
Overview
Work History
Education
Skills
Timeline
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ISHA AGARWAL

Plain city,USA

Summary

A results-focused Project Management Professional with 7 years of experience in managing projects, resources, and improving processes. Skilled in managing cross-functional teams, developing comprehensive project plans, and ensuring successful project execution within scope, budget, and timeline. Experienced in applying Waterfall and Agile methodologies to achieve successful outcomes. Strong leadership and organizational skills, with the ability to align projects with business goals and tackle challenges committed to continuous improvement, fostering team collaboration, and driving project success.

Overview

7
7
years of professional experience

Work History

Assistant Project Manager

HCL Technologies-ISD
08.2015 - 03.2017
  • Develop detailed project plans, including defining scope, objectives, timelines, resources, and deliverables, ensuring alignment with business goals
  • Provide project assistance to stake holders, teams and Project managers to include managing calendars, scheduling meetings
  • Work in coordination with Project Manager in managing formal change control procedures, such as logging, assessing, and approving change requests
  • Create and execute project plans based on waterfall model/Agile for small-scale projects, ensuring alignment with business objectives
  • Coordinate on Request for Proposal (RFP), evaluate, analyze and assess the results
  • Report monthly KPI and lead Project briefing with leadership and business stakeholders
  • Input and maintain data in project management software and generate regular reports for project tracking and performance evaluation
  • Generate and analyze CSAT and project status reports to track resource performance and provide necessary feedback, Drive and track SLA metrics and notify leadership with improvement initiatives
  • Identify potential risks to the project, develop mitigation strategies, and monitor for new risks throughout the project to prevent delays
  • Evaluate Cost Management Report and drive initiatives to reduce cost
  • Assist in identifying and mitigating risks and take additional responsibilities as needed
  • Resource Planning and Management, coordinate with HR partners and WPC on resource allocation, Maintain Critical resource Tracker (Per Delivery Unit and Project), technical panel nominations for recruitment drives
  • Ability to work effectively with cross functional teams, working in a fast-paced environment and managing multiple tasks

Project Management Operations Analyst

Accenture Services Pvt. Ltd
09.2012 - 08.2015
  • Drive Problem Management discussions and process with different support team and stakeholders and coordinate root cause analysis
  • Point of Contact for Problem Management call and incidents, handling/reviewing RCA
  • Generate and publish leadership reports, review them to analyze patterns helping in building known issues database, generate customer satisfaction - CSAT reports
  • Drive weekly team status meeting involving stakeholders as a part of Scrum
  • Lead quarterly Runbooks and process documents review and update
  • Manage and coordinate with various stake holders like IT, finance, capacity planning team, demand, release, and HR management
  • Asset management and tracking, coordinate with IT Team in maintaining records for assets being issued to support teams

Project Management Operations Analyst

HCL Technologies-ISD
06.2011 - 08.2012
  • Worked on tools like SMARTS, BMC remedy and Symphony
  • Configuring of Static, Dynamic and default routing for network and Responsible for network upgrade as well as equipment upgrade
  • Created SOP to monitor international communications via the web
  • Lead quarterly Runbooks, reviewed and updated process documents
  • Lead Queue Manager for ticket management

ERP Support engineer -Oracle

COLT Technologies
03.2011 - 06.2011
  • Responsible to support ERP related projects, wherein development and testing related to new features were carried out and Coordinate across teams to ensure defined test/use cases are utilized to minimize defects

Software Engineer -ASP.net Oracle

NKB software solutions
09.2010 - 03.2011
  • Trained on inhouse Payment Receipt application, developed with Microsoft technologies to render output with instant reports such as PIR, Cheque Issue Report, Receipt Report, cash Book and ledger reports
  • This software was developed to maintain all the receipt entries within the software known as Budget Management

Education

Master of Science - Computer Applications

Uttar Pradesh Technical University Amity
Noida, India
05-2009

Bachelor of Science - Computer Applications

Amity University
Noida, India
04-2006

Skills

  • Certified Associate in Project Management
  • Agile methodology
  • Waterfall methodology
  • MS Word
  • MS Excel
  • Ms Power Point
  • ITIL v3 foundation
  • CCNA
  • SCJP certified
  • Strong Written and verbal communication
  • Problem solving
  • Analytical Skills
  • Multi-tasking
  • Decision making
  • Time management
  • Stake holder management

Timeline

Assistant Project Manager

HCL Technologies-ISD
08.2015 - 03.2017

Project Management Operations Analyst

Accenture Services Pvt. Ltd
09.2012 - 08.2015

Project Management Operations Analyst

HCL Technologies-ISD
06.2011 - 08.2012

ERP Support engineer -Oracle

COLT Technologies
03.2011 - 06.2011

Software Engineer -ASP.net Oracle

NKB software solutions
09.2010 - 03.2011

Master of Science - Computer Applications

Uttar Pradesh Technical University Amity

Bachelor of Science - Computer Applications

Amity University

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ISHA AGARWAL