Summary
Overview
Work History
Education
Skills
Certification
Education
Timeline
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Ayana Harper

Montgomery ,AL

Summary

Focused healthcare professional/teacher with a passion for healing others. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Registration Specialist

Baptist Health Medical Center
07.2022 - Current
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Scheduled 50-70 daily appointments using computerized calendars.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained clean and organized work spaces to promote smooth operation and easy access to patient information.

Front Office Coordinator

Jackson Hospital and Clinic
09.2020 - 05.2022
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Responded to messages and emails to office and transferred correspondence.
  • Maintained general office organization and cleanliness.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Educated clients, patients and customers on healthcare and things for their children through oral communication and self-created handouts.
  • Performed administrative support tasks, completing duties within required time frames.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Clinical Medical Assistant

Jackson Hospital and Clinic
09.2020 - 05.2022
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Recorded vital signs and medical history for patients each shift.

Child Care Worker

By His Grace
10.2019 - 01.2020
  • Sanitized toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Recorded child behavior, food and medication information for supervisors.
  • Enforced rules to teach good manners and maintain safe environment.
  • Regulated children's schedules to balance rest, learning and play.
  • Maintained organized and clean classroom and play areas.

Education

Certificate - Medical Assisting

Fortis Community College
Montgomery Al
01.2020

Skills

  • PPE Use
  • Organizational Skills
  • Computer Skills
  • First Aid/CPR
  • Drawing Blood
  • Sanitation and Sterilization
  • Written and Verbal Communication

Certification

  • Certified Clinical Medial Assistant
  • Certified CPR/BLS

Education

other

Timeline

Patient Registration Specialist

Baptist Health Medical Center
07.2022 - Current

Front Office Coordinator

Jackson Hospital and Clinic
09.2020 - 05.2022

Clinical Medical Assistant

Jackson Hospital and Clinic
09.2020 - 05.2022

Child Care Worker

By His Grace
10.2019 - 01.2020

Certificate - Medical Assisting

Fortis Community College

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