Christie Holley
Olive Branch,MS
Summary
A dynamic professional seeking opportunity to grow and develop in a company which encourages employees to take responsibility and offers career advancements to those who demonstrate potential.
Overview
21
21
years of professional experience
Work History
Owner/Operator Lawncare
The Lawn Lady
06.2024 - Current
- Trained and motivated myself to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations with about 25 repeat customers.
- Used trimmers and clippers for grounds maintenance, brush clearing, and tree thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Sales Associate/Affiliate Agent
Kyle Nichols; Shelter Insurance
07.2019 - 11.2021
- Provided positive first impressions to welcome existing, new, and potential customers in person and by phone.
- Answered customer questions about their assets and other insurance needs to help grow the book of business.
- Made 50 out-bound calls, emails, and texts daily to potential and existing customers to educate and offer relevant products and services.
Sales Associate/Customer Service Representative
Scott Sims; Shelter Insurance
02.2018 - 03.2019
- Provided positive first impressions to welcome existing, new, and potential customers in person and by phone.
- Answered customer questions about their assets and other insurance needs to help grow the new agent's book of business.
- Made 25 out-bound calls, emails, and texts daily to potential and existing customers to educate and offer relevant products and services.
Sales Associate/Customer Service Representative
Josh Wilson; Shelter Insurance
02.2018 - 12.2018
- Provided positive first impressions to welcome existing, new, and potential customers in person and by phone.
- Answered customer questions about their assets and other insurance needs to help grow the new agent's book of business.
- Made 25 out-bound calls, emails, and texts daily to potential and existing customers to educate and offer relevant products and services.
Sales Associate/Office Manager
Bert West; State Farm
11.2017 - 02.2018
- Provided positive first impressions to welcome existing, new, and potential customers in person and by phone.
- Answered customer questions about their assets and other insurance needs to help grow the new agent's book of business.
- Made 25 out-bound calls, emails, and texts daily to potential and existing customers to educate and offer relevant products and services.
- Trained new hires.
Sales Associate/Customer Service Representative
Garnett West; State Farm
07.2012 - 02.2018
- Provided positive first impressions to welcome existing, new, and potential customers in person and by phone.
- Answered customer questions about their assets and other insurance needs to help grow the book of business.
- Made 50 out-bound calls, emails, and texts to potential and existing customers to educate and offer relevant products and services and helped guide customers through the claims process in their time of need.
Customer Service Representative
Gator Athletics
01.2006 - 07.2012
- Responded to customer requests for products, services, and company information from inbound and outbound calls.
- Investigated and resolved accounting, service and delivery concerns.
- Balanced monthly bank statements for multiple companies along with actual inventory versus master computer inventory.
- Trained new hires.
Customer Service Representative
Hunter Fan Company
10.2003 - 03.2005
- Inbound and outbound calls along with written correspondence via email with customers, sales representatives, warehouse workers, shipping carriers, and internal departments
- Researched and interfaced with the warehouse via the PKMS system for timely release and processing to help ensure all orders are moving through the system in a timely manner.
- Responsible for supporting accounts of which customers are high profile, high revenue, and high volume contracted customers whose orders are placed via EDI.
Education
No Degree - General Studies
Coahoma Community College
Clarksdale, MSNo Degree - General Studies
Northwest Mississippi Community College
Senatobia, MSHigh School Diploma -
Olive Branch High School
Olive Branch, MS05-2002
Skills
- Microsoft Outlook
- Data Entry
- Verbal and written communication
- Time management
- Follow-up skills
- Multitasking and organization
- Inbound and outbound calling
- Filing
Timeline
Owner/Operator Lawncare
The Lawn Lady
06.2024 - Current
Sales Associate/Affiliate Agent
Kyle Nichols; Shelter Insurance
07.2019 - 11.2021
Sales Associate/Customer Service Representative
Scott Sims; Shelter Insurance
02.2018 - 03.2019
Sales Associate/Customer Service Representative
Josh Wilson; Shelter Insurance
02.2018 - 12.2018
Sales Associate/Office Manager
Bert West; State Farm
11.2017 - 02.2018
Sales Associate/Customer Service Representative
Garnett West; State Farm
07.2012 - 02.2018
Customer Service Representative
Gator Athletics
01.2006 - 07.2012
Customer Service Representative
Hunter Fan Company
10.2003 - 03.2005
No Degree - General Studies
Coahoma Community College
No Degree - General Studies
Northwest Mississippi Community College
High School Diploma -
Olive Branch High School
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