Humza Ali
Woodbridge,VA
Summary
Enthusiastic IT professional with a solid foundation in network security, incident response, and IT support. Proficient in troubleshooting, programming, and scripting with a proven ability to solve complex problems. Holds an active CompTIA Security+ certification and seeks an entry-level IT role to apply technical skills and gain hands-on experience. Experienced in analyzing service call issues and providing effective solutions, with strong customer relationship-building and diagnostic skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Datacenter technician at Amazon
BROOKSOURCE
05.2024 - Current
- Install server racks, troubleshoot hardware/network issues, and maintain 99.9% service availability.
- Serve as the primary contact for engineers, vendors, and contractors to ensure smooth operations.
- Participate in on-call duties, reducing disruptions by 15% through rapid issue resolution.
- Improve processes and documentation, increasing team efficiency by 20%.
- Train new team members, cutting onboarding time by 25%.
Substitute Teacher
PRINCE WILLIAM COUNTY SCHOOLS
04.2023 - 04.2024
- Manage classrooms of up to 30 students, incorporating technology-based learning tools to maintain engagement and order, achieving a 95% student participation rate.
- Provide additional assistance to students needing help with hardware troubleshooting, coding in Python, Java, and JavaScript, and understanding core IT concepts, supporting over 50 students per month.
- Guide students through basic programming exercises, debugging practices, and the fundamentals of software development, leading to a 20% improvement in coding test scores.
- Monitor attendance records and manage classroom technology setups, ensuring all devices function correctly and remain secure, achieving 100% compliance with school IT standards.
Education
Bachelor's degree - information technology, Cybersecurity
George Mason University
Fairfax, VASkills
Programming/Scripting:
HTML, CSS, SQL, NoSQL, Java, Bash, C, Python, PHP
Networking:
OSI & TCP/IP models, VLAN management, switch config (CISCO), protocols
Cybersecurity:
CIA Triad, SIEM, IoCs, Wireshark, Nmap, Burp Suite, Kali Linux
Operating Systems:
Linux, Windows, VMware
Projects
Risk Assessment, DMI INC, 01/2024, 05/2024, Conducted a thorough risk assessment for a senior capstone project, utilizing brainstorming sessions and SWOT analysis to identify potential risks., Created a custom Excel risk register, performed quantitative analysis to assign risk ratings, and tracked the status of each risk., Assigned risk owners and implemented mitigation plans with regular monitoring and updates to maintain project stability.
Certification
- CompTIA Certification: Security +,
- CySA+ (in progress)
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Datacenter technician at Amazon
BROOKSOURCE
05.2024 - Current
Substitute Teacher
PRINCE WILLIAM COUNTY SCHOOLS
04.2023 - 04.2024
Bachelor's degree - information technology, Cybersecurity
George Mason University
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