Tikera Walker
Baltimore,MD
Summary
Reliable employee seeking Assistant Dispatch Manger position. Offering excellent communication and good judgment.
Dedicated transportation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Dispatch Supervisor
MV Transit
Baltimore, MD
02.2022 - Current
- Managed 3-5 dispatchers while leading and delegating job assignments, tracking project status, and resolving issues to maximize productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Supervised team of 3-5 employees and provided training focused on maximizing overall performance.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Optimized routes through careful planning, realizing cost savings for company.
- Directed dispatching, routing and tracking of 30 plus fleet vehicles.
Customer Service Representative
Johns Hopkins HomeCare Group
Baltimore , MD
12.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Dispatcher
MV Transit
Baltimore, MD
05.2013 - 05.2018
- Directed dispatching, routing and tracking of 100 plusfleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
Business Administration
Community College Baltimore County
Nottingham, MD09.2021
Skills
- Effective Communication
- Project Requirements
- Job Assignments
- Route Planning and Adjustment
- Key Performance Indicators (KPIs)
- Call Center Software
- Work Crew Dispatch
- Equipment Dispatch
- Assisting Dispatch
- Problem Assessment
- Routing Orders
Timeline
Dispatch Supervisor
MV Transit
02.2022 - Current
Customer Service Representative
Johns Hopkins HomeCare Group
12.2018 - Current
Dispatcher
MV Transit
05.2013 - 05.2018
Business Administration
Community College Baltimore County
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