Mark Hughey
Systems Administrator
Parkland,Fl
Summary
Insightful Information Technology Manager with 10+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
23
23
years of professional experience
10
10
years of post-secondary education
Work History
System Administrator
Intermountain Farmers Association
Salt Lake City, UT
03.2019 - 12.2021
- Lead multiple teams across multiple locations in management and configuration of various server platforms.
- Oversight of internet, phone system(s), networking hardware, all computer equipment and mitigate technology risk through Infrastructure Reliability & Security/Compliance.
- Responsible for uptime, patching and configuring of windows server environment to include AD, Exchange 2016, AG Vance, Sonic Walls, and ERP solutions.
- Managed VMware ESXi virtual environment running on Nutanix platform.
- Responsible for management of Mitel VOIP systems.
- Lead upgrade to exchange 2019 server from exchange 2013.
- Provided customer service to 20+ stores and agronomy centers across three different states.
- Managed Mitel VOIP server and configuration of phones.
- Managed onboarding and offboarding of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use according to internal business and security policies.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 300 users.
- Conducted testing and troubleshooting for various software remotely and onsite for 15 server sets to maintain operational readiness.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Implemented corrective plans of action for network availability, utilization and latency
- Established network specifications and analyzed workflow, access, information and security requirements
- Installed and upgraded internal and third party software
- Provisioned new software and hardware for use according to internal business and security policies
Recruiter
United States Air Force
Denver, Co
01.2013 - 01.2019
- Brooks Group IMPACT Core Sales Course and Professional Sales Skills Certified: Responsible for filling Air Force manpower requirements by obtaining qualified applicants for multiple career opportunities.
- Supervised and managed four (4) recruiting offices, six recruiters in four geographically separated offices.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Operated and maintained applicant tracking and candidate management systems.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Manager - IT Quality Assurance
United States Air Force
Brackley, UK
06.2009 - 06.2013
- Responsible for tracking and hardware replacement/repair of over 1000 network and end-point devices.
- Network Operations Center manager responsible for maintaining $4.3 million LAN for 500 customers.
- Implemented/installed/trained on $2 million Aruba wireless system project.
- Reported production malfunctions to managers and production supervisors.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Recorded, analyzed and distributed statistical information.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Prepared and collection production reports.
Server Administrator and Systems Support
United States Air Force
Warner Robins, GA
01.2004 - 06.2009
- Configured, operated, and evaluated servers along with associated equipment valued at over $750K.
- Installed and configured Blue Coat Proxy Server.
- Led and trained bi-weekly base firewall backups.
- Troubleshot and restored base Air Traffic Control tower.
- Managed help-desk call center with 6 personnel.
- Provided required network documentation to inform management.
- Identified and immediately resolved issues with network devices.
- Planned, coordinated and implemented network security measures.
- Managed Windows domain move and raised domain level.
- Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting.
- Maintained network hardware and software and monitored network to support network availability to end users.
Aircraft Electrician
United States Air Force, Seymour Johnson AFB
Goldsboro, NC
05.2002 - 05.2003
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
- Repaired and installed wiring, connectors, control boxes antennas and other pieces.
- Performed thorough visual and physical inspections of all electrical parts.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
Aircraft Electrician
United States Air Force, Kunsan AFB
, South Korea
05.2001 - 05.2002
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
- Repaired and installed wiring, connectors, control boxes antennas and other pieces.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
Aircraft Electrician
United States Air Force, Edwards AFB
Rosamond, CA
12.1998 - 05.2001
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Diagnosed faults and developed resolution plans.
Education
Associate of Science - Information Technology
Community College of The Air Force
Montgomery, AL 01.2012 - Current
Skills
Knowledge of quality systems
Policy reinforcement
Quality control tests
Staff training and development
Pre-implementation audits
Employee supervision
Quality assurance background
Timeline
System Administrator
Intermountain Farmers Association
03.2019 - 12.2021
Recruiter
United States Air Force
01.2013 - 01.2019
Associate of Science - Information Technology
Community College of The Air Force
01.2012 - Current
Manager - IT Quality Assurance
United States Air Force
06.2009 - 06.2013
Server Administrator and Systems Support
United States Air Force
01.2004 - 06.2009
Aircraft Electrician
United States Air Force, Seymour Johnson AFB
05.2002 - 05.2003
Aircraft Electrician
United States Air Force, Kunsan AFB
05.2001 - 05.2002
Aircraft Electrician
United States Air Force, Edwards AFB
12.1998 - 05.2001