Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SAGE BARTLETT

3180 S Ocean Dr, Hallandale Beach ,Florida

Summary

Professional Summary


With over 10 years of experience in the hospitality industry, I have developed a strong foundation in customer service, team leadership, and high-quality guest interactions. A thorough background in food and beverage service, along with management experience, allows to effectively handle diverse tasks, deliver excellent guest experiences, and work seamlessly with different departments. Eager to transition into a front desk or spa position, I bring strong communication skills, attention to detail, and a friendly, professional approach to making guests feel valued and welcome.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Scargo Cafe
01.2022 - 12.2024
  • Delivered excellent customer service in a fast-paced environment, ensuring guest satisfaction with food and beverage orders.
  • Collaborated with kitchen and bar staff to ensure timely delivery of orders.
  • Upsold menu items, boosting average check size while enhancing the customer dining experience.
  • Mentored new staff, contributing to their swift integration and improving overall team efficiency.

Server/Bartender

Harry's Continental Kitchen
01.2022 - 01.2023
  • Provided high-quality service in both server and bartender roles, maintaining a professional and friendly demeanor.
  • Mastered diverse drink recipes, creating personalized experiences for guests.
  • Fostered a positive team dynamic, working closely with staff to ensure seamless service and guest satisfaction.
  • Enhanced guest experience through suggestive selling and upselling techniques.

Manager

Nirvana Coffee Company
01.2017 - 01.2022
  • Led team of 15, optimized operations, and boosted customer satisfaction
  • Implemented cost-saving measures, resulting in substantial profit increase
  • Pioneered new coffee blends and sustainable practices
  • Developed barista training program, enhancing product quality and consistency across locations
  • Fostered strong team culture, improving staff retention
  • Partnered with local businesses for cross-promotions, expanding customer base significantly
  • Spearheaded sustainable practices and unique coffee blends, enhancing product quality and brand differentiation

Fine Dining Server

Hyannis Yacht Club
01.2014 - 01.2016
  • Provided impeccable service in a fine dining environment, ensuring a high level of guest satisfaction.
  • Maintained high standards in food presentation, table settings, and dining protocols.
  • Adapted to changing dining trends, helping to uphold the club’s esteemed reputation.
  • Executed complex dining service protocols with precision, contributing to repeat guest visits.

Education

BACHELORS DEGREE - PSYCHOLOGY

University of Massachusetts-Amherst
Amherst, Massachusetts
01.2020

ASSOCIATES DEGREE - GENERAL STUDIES

Cape Cod Community College
Cape Cod, Massachusetts
01.2016

Skills

  • Exceptional Guest Service and Relationship Building
  • Front Desk Operations and Reservation Management
  • Spa and Wellness Service Coordination
  • Effective Multitasking
  • Organization
  • Problem Solving and Conflict Resolution
  • Suggestive Selling
  • Upselling
  • Communication and Interpersonal Skills
  • Sales Professional and Customer Satisfaction
  • Attention to Detail and Time Management
  • Food Safety and Health Compliance

Certification

  • CPR Training - 11/24-11/26

Timeline

Server

Scargo Cafe
01.2022 - 12.2024

Server/Bartender

Harry's Continental Kitchen
01.2022 - 01.2023

Manager

Nirvana Coffee Company
01.2017 - 01.2022

Fine Dining Server

Hyannis Yacht Club
01.2014 - 01.2016

BACHELORS DEGREE - PSYCHOLOGY

University of Massachusetts-Amherst

ASSOCIATES DEGREE - GENERAL STUDIES

Cape Cod Community College

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