Pedro Martinez
NEW YORK,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Team Leader
One World Observatory
NEW YORK, NY
09.2019 - 03.2020
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Documented inventory to promote easy access for shipping or additional product orders.
- Reported sales data to upper management for review.
- Prepared shift summary reports and communicated regularly on goals and progress.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Sales Associate
One World Observatory
NEW YORK, NY
06.2019 - 09.2019
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
Front of House
Terri
New York, NY
01.2018 - 12.2018
- Drove excellent customer service and incorporated customer feedback to reinforce and improve quality of service.
- Helped customers complete purchases as cashier through proficient use of a POS system
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
The Cinema School
The Bronx, NY 09.2013 - 06.2017
Bachelor of Science - Accounting
Lehman College of The City University of New York
The Bronx, NY 08.2018 - Current
Skills
Sales expertise
Cash Handling
Complaint resolution
Efficient sales transactions
Fast Learner
Customer Communication
Timeline
Team Leader
One World Observatory
09.2019 - 03.2020
Sales Associate
One World Observatory
06.2019 - 09.2019
Bachelor of Science - Accounting
Lehman College of The City University of New York
08.2018 - Current
Front of House
Terri
01.2018 - 12.2018
High School Diploma -
The Cinema School
09.2013 - 06.2017