Known for reliability and excellent customer service, consistently delivering results. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Overview
12
12
years of professional experience
Work History
Immobilization Technician
All County Towing & Immobilization
08.2021 - Current
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Shift Lead
Popeyes
04.2019 - 09.2020
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Completed cash and credit card transactions accurately using POS software.
House Parent
Pineland Behavioral Health and Developmental Disabilities
07.2014 - 08.2015
Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
Security Guard
Claxton Poultry
02.2013 - 06.2014
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Responded quickly to emergency situations to assess and deflect issues.
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, Dade County
06-2006
Skills
Valid Driver's license
Customer service
Time management
Problem-solving
Punctual and reliable
Clean driving record
GPS and route planning
Timeline
Immobilization Technician
All County Towing & Immobilization
08.2021 - Current
Shift Lead
Popeyes
04.2019 - 09.2020
House Parent
Pineland Behavioral Health and Developmental Disabilities
07.2014 - 08.2015
Security Guard
Claxton Poultry
02.2013 - 06.2014
High School Diploma -
Miami Northwestern Senior High School
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