Aisha Greene
Stone Mountain,GA
Summary
An energetic, customer and results oriented career professional with extensive experience providing customer service. Proven leadership abilities in working as a team and handling multiple tasks with great adaptability to any working environment. A flexible loyal team player with strong organizational expertise, customer focus, problem solving skills, attention detail, strong work ethic and demonstrated ability to succeed in a demanding environment.
Overview
14
14
years of professional experience
Work History
Life Event Services Consultant
Signature Consultants
Fort Lauderdale, FL
02.2021 - Current
- Deliver COVID-19 event support to managers and employees of Bank of America / Merrill Lynch
- Consult with contractors and full time employees affected by COVID-19 to ensure solutions and support provided
- Assess employee's possible exposure to other bank team members and/or clients (contact tracing) and recommend additional cooling off periods, possible location deep cleaning or shutdowns
- Evaluate employees recovery process per CDC guidelines and recommend return to work date and/or next steps
- Collaborate with the HR Global Benefits team on different projects as needed
Benefits Coordinator
Georgetown County School District
Georgetown, South Carolina
07.2012 - 06.2020
- Spearheaded employee benefits program for 1200+ employees to include: explaining benefit options, enrolling new employees, process changes and annual open enrollment
- Counseled personnel, beneficiaries, dependents and/or insurance providers for the purpose of verifying eligibility, conveying information and processing claims
- Launched monthly 'Health E-blast' emails to highlight health issues in an effort to promote health and wellness which encouraged employees to take full advantage of health benefits
- Coordinated annual health screenings
- Monitored monthly dependent reports and made necessary changes to maintain compliance with federal and state regulations pertaining to employee benefits
- Pioneered the ACA (Affordable Care Act) roll out in 2013; created letters and identified categories of all temporary employees
- Generated monthly ACA report to determine insurance eligibility for temporary employees
- Counseled all employees retiring from the District to include retirement application, monthly benefit estimates, insurance continuation and Cobra or Medicare options
- Disability and death claims
Computer Information Service Specialist II, WIC
Department Of Health And Mental Hygiene
Baltimore, MD
12.2006 - 12.2011
- Exemplified exceptional telephone support to all WIC (Women, Infants and Children) clinics in Maryland as well as state employees of WIC
- Executed testing and research on the Maryland WOW (WIC on the Web) web-based application
- Configured and installed hardware and software on desktops and laptops
- Provided routine maintenance to PC's via remote desktop (Real VNC and Teamviewer)
- Opened, resolved and closed Helpdesk tickets in a timely manner through Remedy database
- United with developers of WOW application to provide assistance to end users
- Setup and maintained user accounts via Active Directory or DameWare
Education
Master of Business Administration -
University of Phoenix
Bachelor of Science - Computer Science
South Carolina State University
Skills
- Human Resources Benefit/Cobra Administration
- Medicare HIPPA/FMLA/ACA
- Billing Reconciliation HRIS Software (Harris, Oracle, PeopleSoft, Salesforce, Sharepoint Powerschool)
- MS Office Suite
Timeline
Life Event Services Consultant
Signature Consultants
02.2021 - Current
Benefits Coordinator
Georgetown County School District
07.2012 - 06.2020
Computer Information Service Specialist II, WIC
Department Of Health And Mental Hygiene
12.2006 - 12.2011
Master of Business Administration -
University of Phoenix
Bachelor of Science - Computer Science
South Carolina State University
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