BAASANSUREN ENKHBAYAR
New Brighton,PA
Summary
Team-oriented and customer-focused Sales Associate with a solid background in retail and home furnishings. Skilled in collaborating with coworkers to achieve sales targets, maintain organized displays, and ensure a smooth shopping experience. Experienced in designing custom wardrobe solutions using IKEA planning tools and managing the Boka appointment system to schedule and coordinate wardrobe planning sessions. Eager to contribute to IKEA’s mission of creating a better everyday life for customers through excellent teamwork and service.
Overview
6
6
years of professional experience
Work History
Sales Associate II
IKEA Pittsburgh
05.2024 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to ensure smooth order processing, stock availability, and delivery scheduling.
- Maintained up-to-date knowledge of store sales, payment policies.
Sales Associate I
IKEA
11.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Maintained a clean and organized sales floor, including restocking shelves, arranging merchandise displays, and monitoring inventory levels.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Utilized modular furniture tools such as Storage/Sofa planner to create detailed 3D models and renderings of custom product designs, allowing customers to visualize the final product before production.
Head Server, Assistant Manager
Ohgane
08.2019 - 09.2023
- Trained new staff on restaurant operations and policies to strengthen performance
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Kept register accurate through correct billing, payment processing, and cash management practices
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Forestry
Mongolian University of Life Sciences
UB, Mongolia02.2016
High School Diploma -
Mongolian Indian Joint School
UB, Mongolia06.2012
Skills
- Teamwork and Collaboration
- Practice Management
- Customer Needs Assessments
- Maintaining Clean Work Areas
- Problem-Solving
- Product Recommendations
- Reliable and Responsible
- Time Management
Languages
Mongolian
Native or Bilingual
German
Limited Working
Timeline
Sales Associate II
IKEA Pittsburgh
05.2024 - Current
Sales Associate I
IKEA
11.2023 - 05.2024
Head Server, Assistant Manager
Ohgane
08.2019 - 09.2023
Bachelor of Science - Forestry
Mongolian University of Life Sciences
High School Diploma -
Mongolian Indian Joint School
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