Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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BABACAR NIANG

New York,NY

Summary

Dedicated and results-oriented professional with a proven track record in customer service, communication, and organizational skills. Experienced in facilitating positive customer experiences and contributing to team success. Adept at translating between languages and effectively managing store operations. Seeking an opportunity to leverage my skills and drive for excellence.

Overview

7
7
years of professional experience

Work History

Sales Associate

Macy's
New York, NY
08.2023 - Current
  • Assisted customers with finding items, answering product inquiries, and guiding purchasing decisions.
  • Product Knowledge: Staying informed about the features and benefits of products to effectively communicate with customers and answer their queries
  • Executed sales transactions accurately and efficiently by operating cash registers and payment systems.
  • Collaborated with sales associates and team members to achieve sales goals and promote a cohesive work environment

Uber Eats Driver

New York, NY
10.2021 - Current
  • Completed over 20,000 deliveries with unwavering commitment to timeliness and customer satisfaction
  • Navigated over 250,000 miles using GPS, ensuring efficient and accurate delivery of orders
  • Garnered a remarkable 4.9/5 average customer rating, reflecting exceptional service
  • Consistently received praise in 98% of customer feedback, attesting to excellent customer service
  • Adhered meticulously to food safety guidelines, safeguarding the well-being of patrons
  • Handled and managed cash transactions with precision, maintaining impeccable records
  • Forged seamless collaboration with restaurant staff, optimizing order pickup and delivery.

Owner's Assistant

LA Maison d'Art NY
03.2019 - 09.2021
  • Communicated and enhanced gallery experience for over 1,500 French tourists
  • Facilitated cross-cultural interactions and translated for 1,200+ visitors, fostering international connections
  • Orchestrated 75+ organizational strategies, enhancing gallery operations
  • Ensured precision in executing plans that resulted in 25+ successful events.

Assistant Store Manager

Essens Senegal
10.2018 - 01.2019
  • Enhanced communication flow and coordination between stock inventory and store, resulting in an 80% reduction in discrepancies.
  • Delivered expert advice on products, contributing to a 20% increase in customer satisfaction
  • Managed inventory and cash transactions with 99% accuracy.

Sales Associate

German Tech
09.2017 - 12.2017
  • Spearheaded customer engagement techniques, driving 15% sales growth
  • Educated customers on product safety, leading to 30% increase in informed purchasing decisions
  • Successfully resolved 90% of customer concerns, enhancing customer loyalty.

Education

Associate of Science - Management

Borough of Manhattan Community College
New York, NY

Skills

  • Canva
  • Zoom
  • Inventory Management
  • Cash Handling
  • Microsoft Office Certified
  • Google Drive

Languages

  • Wolof (native)
  • French (fluent)
  • English (fluent)

References

Available upon request

Timeline

Sales Associate

Macy's
08.2023 - Current

Uber Eats Driver

10.2021 - Current

Owner's Assistant

LA Maison d'Art NY
03.2019 - 09.2021

Assistant Store Manager

Essens Senegal
10.2018 - 01.2019

Sales Associate

German Tech
09.2017 - 12.2017

Associate of Science - Management

Borough of Manhattan Community College

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BABACAR NIANG