Summary
Overview
Work History
Education
Skills
Certification
Timeline

Babacar Emmanuel Gueye

Alexandria,VA

Summary

Energetic and sharp qualified travel agent bringing experience as plus value. Maintains current insight on airline market trends and customer preferences to boost sales. Open and clear communicator skillful in anticipating customer needs and providing legendary customer service .

Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in travel industry .

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technico Commercial Agent

Galileo Travelport
Dakar , Senegal
03.2013 - 09.2015
  • Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
  • Presented bids and contracts for potential clients to review during meetings.
  • Conducted training and implemented Galileo software for use in the agencies industry
  • Built and maintained relationships with associates, customers and vendors.

Ticketing Agent

Air France-KLM
Dakar , Senegal
05.2010 - 02.2013
  • Reviewed tickets, identification and passports to verify traveler identity , made changes if required . Provided highly customer service for customers needs .
  • Processed order transactions and taken care in times of crisis of issues and complaints in a timely manner to find appropriate solutions
  • Developed portfolio for companies , business men and loyal clientele base with skills and keen understanding of travel budgets and preferences

Remote Sale Agent

Air France-KLM
Dakar , Senegal
08.2008 - 03.2010
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Remotely entered details as payments , account informations and call logs into the computer system verifying data integrity and accuracy
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Travel Agent

Air France-KLM
Dakar , Senegal
05.2002 - 05.2008
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained a positive working environment through coordination and operational skills that proved beneficial to all employees
  • Interfaces with companies and clients to ensure that company compliance with all policies

Education

Associate Of Applied Science - Biblical Studies

River Bible School , Tampa, FL
03.2016

Validation 2 Nd Year - Business Management

University Dakar Bourguiba , Dakar
09.2000

Skills

  • French
  • Spanish
  • Galileo Oscar Gaëtan airline software system
  • Company Guidelines and Procedures
  • Travel Destination Advice
  • Travel knowledge

Certification

Air France certifications attached

Timeline

Technico Commercial Agent - Galileo Travelport
03.2013 - 09.2015
Ticketing Agent - Air France-KLM
05.2010 - 02.2013
Remote Sale Agent - Air France-KLM
08.2008 - 03.2010
Travel Agent - Air France-KLM
05.2002 - 05.2008
River Bible School - Associate Of Applied Science, Biblical Studies
University Dakar Bourguiba - Validation 2 Nd Year , Business Management

Similar Profiles

CREATE PROFILE
Babacar Emmanuel Gueye