Simisola Adedoyin
Lagos,Lagos, Nigeria
Summary
I aspire to be a lead relations manager, an interface between organizations, businesses, individual clients, and agencies. This includes enterprise start-ups and grounded multinational organisations. Relationships are a crucial part of every industry. My effective communication and interpersonal skills would be an added advantage in achieving my objectives, which would also align with the company's goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Officer
Olive Fast Track Services
06.2022 - 12.2022
- Planned staff and training meetings and scheduled conference rooms.
- Greeted visitors warmly upon arrival at office reception area.
- Establish new relationships with clients for the organisation
- Work with the team of customer service representatives to create a positive impact on the client's experience
- Ensure the efficiency of the Customer Relations Unit
- Oversee the capturing and data entry of the customer life cycle
- Ensure adequate and up-to-date records of customers' communication history
- Coordinate customer workload between various departments.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Monitored office inventory to maintain supply levels.
- Assisted in compiling monthly expense reports.
Client Relations Officer
Olive Fast Track Services
05.2021 - 05.2022
- Built Relationship with a New growing company (Eden Life)
- Created and maintained processes to address Eden business needs which increased success rate by a over 85.7 percent
- Provided rider capacity needs for client's daily activities delivering an average of 90 orders daily
- Launched a fleet of rider operations for GLOVO services in Nigeria
- Acted as the contact personnel for all basic GLOVO 3pl (Third Party Logistics) rider operations.
NYSC. CAREER TUTOR. Middle School
Command Children's' School, Enugu
09.2019 - 08.2020
- Encouraged and improved social interactions between Middle school students
- Oversee student performance
- Organized career fairs for middle school students
- Implemented an interactive teaching method, Visualized Learning, to enhance students' understanding and zeal for studies
- Enforced institutional rules, regulations, and policies
- Prepared Lesson notes according to the school curriculum.
CUSTOMER SUCCESS REPRESENTATIVE
Multichoice Lagos
01.2018 - 11.2018
- Handled client communications and correspondences via emails and calls
- Ensure due diligence and detailed follow-up on new and existing customers
- Forwarded company events, programs, packages, and promos available to new and existing clients on the cable network
- Attended strategic meetings on challenges faced by clients and provided suggestions on convenient means to solve them
- Escalated clients' challenges to the appropriate authority promptly
- Worked with the Sales and marketing team on how to introduce new and improved products and packages to clients
- Ensure client's orders are carried out timely and delivered on schedule
- Attended online customers' requests, orders, and complaints and assisted with prompt resolutions.
Education
BSc. Ed Chemistry Education -
The University of Lagos
02.2019
Skills
- Effective Communication
- Interpersonal Skills
- Customer Relations Management Skills
- Problem-solving and Negotiation Skills
- Strategic Thinking
- Basic Leadership Skills
- Presentation and Public Speaking Skills
- Microsoft Office Suite (2021 Edition)
- Expense Reporting
- Account Reconciliation
- Relationship Building
- Office Management
Certification
- Time Management and Goal Planning
- Certification of Proficiency in Information System Management
- [Google Project Management by Coursera] Training - [2022]
References
Referees shall be presented upon request.
Languages
English
First Language
Timeline
Administrative Officer
Olive Fast Track Services
06.2022 - 12.2022
Client Relations Officer
Olive Fast Track Services
05.2021 - 05.2022
NYSC. CAREER TUTOR. Middle School
Command Children's' School, Enugu
09.2019 - 08.2020
CUSTOMER SUCCESS REPRESENTATIVE
Multichoice Lagos
01.2018 - 11.2018
BSc. Ed Chemistry Education -
The University of Lagos
- Time Management and Goal Planning
- Certification of Proficiency in Information System Management
- [Google Project Management by Coursera] Training - [2022]
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