Babatunde Oladokun
Conyers,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
ARD Logistiscs
08.2021 - 08.2023
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Conducted detailed analysis of customer feedback to identify patterns and areas for improvement in product development.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Multitasked to handle diverse customer needs in high-volume workplace setting, prioritizing tasks to keep up with challenging deadlines.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
Technical Support Specialist
SITEL Worldwide
11.2020 - 08.2021
- Walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Education
Associate of Science - Business And Information System
Interactive College of Technology
Morrow07-2025
High School Diploma -
WASSCE
West Africa12-2009
Skills
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
- Time management
- Multitasking and organization
- Issue troubleshooting
- Data entry
- Team collaboration
- Verbal and written communication
- Active listening
- Help desk support
- Technical troubleshooting
- Call center experience
- Customer relationship management (CRM)
Timeline
Customer Support Specialist
ARD Logistiscs
08.2021 - 08.2023
Technical Support Specialist
SITEL Worldwide
11.2020 - 08.2021
Associate of Science - Business And Information System
Interactive College of Technology
High School Diploma -
WASSCE
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