Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Generic
Babatunde Omotosho

Babatunde Omotosho

Houston,TX

Summary

Results-driven Restaurant Manager with expertise in inventory management, staff training, and operational efficiency. Proven ability to resolve customer complaints swiftly, ensuring satisfaction and loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Wazobia African Kitchen
Houston, Texas
06.2025 - Current
  • Trained and supervised staff on food safety, customer service standards, and operational protocols.
  • Managed daily restaurant operations ensuring seamless service flow and high efficiency.
  • Oversaw inventory management, maintaining optimal stock levels through strategic ordering.
  • Scheduled employee shifts to ensure adequate staffing during peak hours.
  • Conducted inspections to uphold cleanliness and adhere to health regulations.
  • Implemented standard operating procedures for kitchen and front-of-house staff.
  • Researched and developed new menu items in collaboration with culinary team.
  • Resolved customer complaints promptly to maintain satisfaction.

Deputy Restaurant Manager

Wazobia African Kitchen
Houston, Texas
01.2025 - 06.2025
  • Oversaw inventory management, ensuring stock levels met operational needs effectively.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery to guests.
  • Implemented health and safety protocols to maintain a safe dining environment for customers.
  • Resolved customer complaints swiftly to enhance satisfaction and retention rates.
  • Monitored financial transactions and assisted with budget management in the restaurant.
  • Developed promotional strategies to increase awareness of Wazobia African Kitchen offerings.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Assisted with kitchen preparation during peak times as needed.
  • Optimized profits by controlling food, beverage and labor costs.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Resolved conflicts among employees in an effective manner.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Oversaw food preparation, production and presentation according to quality standards.

Restaurant Supervisor

Wazobia African Kitchen
Houston, Texas
08.2024 - 01.2025
  • Ensured high-quality food preparation and presentation according to restaurant standards.
  • Trained new employees on restaurant policies, procedures, and customer service protocols.
  • Addressed customer inquiries and resolved issues to maintain satisfaction and loyalty.
  • Collaborated with kitchen staff to ensure timely food delivery during peak hours.
  • Conducted regular inspections of dining area for cleanliness and safety compliance.
  • Assisted in scheduling shifts to optimize staff coverage during busy periods.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Maximized service levels through hands-on leadership.
  • Kept operations in compliance with food safety regulations.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Monitored food supplies, ordered necessary items to maintain adequate stock levels.
  • Adhered to all food safety regulations.
  • Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
  • Inspected dishes before they were served to verify that presentation met quality standards.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
  • Ensured compliance with health and safety regulations at all times.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Retail Store Supervisor

Wazobia Market
Houston, Texas
05.2024 - 08.2024
  • Supervised daily store operations and maintained a positive customer experience.
  • Managed inventory levels and performed stock replenishment tasks regularly.
  • Assisted customers with product inquiries and provided tailored recommendations.
  • Implemented visual merchandising strategies to enhance product displays effectively.
  • Resolved customer complaints promptly to uphold store reputation and satisfaction.
  • Conducted regular safety inspections to maintain a secure shopping environment.
  • Greeted customers upon entrance to store and offered assistance in locating items.
  • Performed regular audits on inventory accuracy rates to ensure accuracy of stock levels in storeroom and warehouse facilities .
  • Developed strategies to increase customer satisfaction, loyalty, and sales.
  • Supervised and trained staff on service techniques, boosting overall customer satisfaction.
  • Coached, trained, and motivated employees to ensure effective team performance.
  • Set sales targets and implemented action plans for achieving set objectives.
  • Resolved customer complaints in a timely manner while maintaining positive relationships.
  • Managed store security systems such as CCTV cameras and alarm systems for safety purposes.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Investigated theft incidents and reported findings to management promptly.
  • Established strong relationships with local businesses in order to promote cross-promotional activities .
  • Created successful plans to maximize profits and reduce loss.
  • Studied sales figures to determine quantity of products and brands needed to supply store.
  • Balanced cash registers at the end of each shift in accordance with company policies.
  • Ensured compliance with all applicable laws and regulations.
  • Ensured compliance with company policies and procedures at all times.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Delegated work to staff, setting priorities and goals.
  • Used Point of Sale register system to complete transactions.
  • Directed and supervised staff performance.

Home Care Coordinator

Belltech Enterprise
Houston, Texas
01.2024 - 05.2024
  • Coordinated scheduling of caregiver shifts and client appointments effectively.
  • Communicated with clients and families to assess needs and preferences regularly.
  • Monitored service delivery to ensure compliance with quality standards consistently.
  • Scheduled appointments with physicians, nurses, therapists, social workers, and other health care providers as needed.
  • Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
  • Monitored patient condition, progress, and safety by conducting regular visits and assessments.
  • Responded quickly to emergency situations involving clients in order to ensure their safety and well-being.
  • Created individualized service plans that addressed the specific needs of each client.
  • Represented the organization at community events such as health fairs or seminars focused on home health issues .

Director of Marketing

Royal Rufus International Limited
Ibadan, Oyo State, Nigeria
01.2021 - 02.2024
  • Developed comprehensive marketing strategies to enhance brand visibility and market presence.
  • Collaborated with cross-functional teams to launch targeted advertising campaigns.
  • Managed relationships with external vendors to optimize promotional materials and services.
  • Conducted market research to inform decision-making and strategic planning processes.
  • Led team meetings to drive collaboration and align marketing goals across departments.
  • Presented monthly results of all marketing efforts at executive team meetings.
  • Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
  • Boosted sales by developing new product marketing strategies.
  • Ensured compliance with relevant laws governing advertising practices.
  • Monitored competitive products and marketing activities to keep in line with consumer trends.

Education

Bachelor of Science - Business Administration

IRGIB Africa
Republic Of Benin
07-2014

Ordinary National Diploma - Marketing

Olabisi Onabanjo University
Ogun State, Nigeria
11-2005

Skills

  • Inventory management
  • Staff training and supervision
  • Customer service excellence
  • Budget management
  • Food safety compliance
  • Marketing strategies development
  • Conflict resolution
  • Team building
  • Effective communication
  • Time management
  • Problem solving
  • Quality control
  • Employee shift scheduling

Affiliations

  • Solving puzzles
  • Football
  • Social interactions
  • Driving

Accomplishments

  • Consistently surpass periodic financial targets at present workplace
  • Sales growth recorded since the first quartile of financial year
  • Improved staff morale

Languages

English
Professional

Certification

  • Texas Food Managers Certificate

References

References available upon request.

Timeline

Restaurant Manager

Wazobia African Kitchen
06.2025 - Current

Deputy Restaurant Manager

Wazobia African Kitchen
01.2025 - 06.2025

Restaurant Supervisor

Wazobia African Kitchen
08.2024 - 01.2025

Retail Store Supervisor

Wazobia Market
05.2024 - 08.2024

Home Care Coordinator

Belltech Enterprise
01.2024 - 05.2024

Director of Marketing

Royal Rufus International Limited
01.2021 - 02.2024

Bachelor of Science - Business Administration

IRGIB Africa

Ordinary National Diploma - Marketing

Olabisi Onabanjo University

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