Summary
Overview
Work History
Education
Skills
Timeline
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Babe Cass

Grand Rapids,MI

Summary

Dynamic Case Manager with a proven track record at Bethany Christian Services, excelling in crisis intervention and client advocacy. Skilled in problem-solving and relationship building, I effectively coordinated services and enhanced communication, significantly improving client outcomes. Committed to professional development, I consistently implement best practices in case management.

Overview

40
40
years of professional experience

Work History

Case Manager

Bethany Christian Services
09.2011 - Current
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Completed monthly reports
  • Collaborated with CPS
  • Document all contacts, service activities, within required timelines.
  • Completed progress notes
  • Transported clients to court, appointments etc
  • Participate in regular supervision, team meetings, and training sessions.
  • Work flexible hours i
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Office Staff

Grace For The Nations Church
03.2009 - 05.2011
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
  • Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
  • Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
  • Processed incoming and outgoing mail and packages according to established procedures.

Program Mamager

Project Rehab
09.1985 - 10.2001
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Responsible for hiring, terminating, and training staff.
  • Responsible for ordering program supplies i.e. furniture, bedding, personal need items, food, etc.
  • Responsible for creating weekly menus.

Education

Master in MentalHealth Counseling - Counseling

University Of Phoenix
Grand Rapids, MI
05-2014

Bachelor in Human Services - Human Services

University Of Pheonix
Grand Rapids, MI
05-2011

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Organization and multitasking
  • Documentation and reporting
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Email and telephone etiquette
  • Client advocacy
  • Community resources
  • Critical thinking
  • Community outreach
  • Crisis intervention
  • Home visits and inspections
  • Intervention plans
  • Social work
  • Family education
  • Goal setting
  • Client meetings

Timeline

Case Manager

Bethany Christian Services
09.2011 - Current

Office Staff

Grace For The Nations Church
03.2009 - 05.2011

Program Mamager

Project Rehab
09.1985 - 10.2001

Master in MentalHealth Counseling - Counseling

University Of Phoenix

Bachelor in Human Services - Human Services

University Of Pheonix

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Babe Cass