Babette Colbert

Customer Service Representative

Alorica / Bank of America

Albuquerque

01.2022 - 05.2024

oybd call Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Updated system with order specifics and customer details, preferences, and billing information.
Resolved customer complaints promptly and efficiently.
Developed positive relationships with customers through friendly interactions.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained a high level of professionalism when dealing with difficult customers.
Answered customer inquiries via phone, email, and chat.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Prevented key account losses by researching discrepancies and correcting problems.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Gathered customer feedback through surveys and used the data to improve customer service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Provided top quality control and eliminated downtime to maximize revenue.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Provided accurate information about products and services to customers.
Updated databases with new and modified customer data.
Provided excellent customer service to resolve customer complaints in a timely manner.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.