Babette Colbert
Albuquerque
Summary
Dynamic Customer Service Representative with a proven track record at Alorica / Bank of America, enhancing customer satisfaction through effective complaint resolution and active listening. Skilled in database management and conflict resolution, I consistently foster positive relationships, driving repeat business and ensuring seamless service delivery in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica / Bank of America
Albuquerque
01.2022 - 05.2024
- oybd call Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Updated databases with new and modified customer data.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Manzano High School
Albuquerque05-1979
Skills
- Customer service
- Order processing
- Complaint resolution
- Database management
- Customer relationship management
- Food safety
- Menu knowledge
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Sales techniques
- Active listening
- Problem solving
- Attention to detail
- Strong work ethic
- Dining area maintenance
- Positive guest interactions
- Guest engagement
- Suggestive selling
- Task prioritization
- Order delivery practices
- Liquor, wine, and food service
- Wine pairings
- Table bussing
- High volume dining
- Order accuracy
- Take-out service
- Specials promotion
- Point of sale (POS) system operations
- Positive and professional
- Food sales and promotion
- Responsible beverage service
- Banquet coordination
- Table resetting
- Menu presentation
- Food and beverage pairings
- Beverage preparation
- Effective customer upselling
- Cash handling
- Hostess support
- Food station setup
- Table setting knowledge
- Dining customer service
Timeline
Customer Service Representative
Alorica / Bank of America
01.2022 - 05.2024
High School Diploma -
Manzano High School
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