Babette LeHew
Middletown,PA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
On Disablility
Pennsylvania Department Of Human Services
Harrisburg, PA
04.2014 - Current
- Managed household errands and other essential duties.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Home Heath Medical Aide
Patricia Kinsey (Mom)
Middletown, PA
02.2007 - Current
- Maintained cleanliness of work area according to safety protocols.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Greeted patients and provided assistance with paperwork.
- Assisted employees in scheduling computer and phone updates.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Collected specimens for testing and prepared them for laboratory analysis.
- Escorted patients before and after surgical procedures.
- Maintained patient records, including medical histories, reports and examination results.
- Provided basic patient care such as changing dressings, bathing, feeding and ambulating patients.
- Took vital signs such as pulse rate, temperature, blood pressure and weight of patients.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Provided education to patients about their health conditions and prescribed medications.
- Ensured that all equipment was properly sterilized before use on different patients.
- Restocked supplies and cleaned equipment between patients.
- Transported patients to other departments for further evaluation or treatment.
- Performed basic, non-invasive medical assistant duties.
- Built strong and trusting rapport with clients and loved ones.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Aetna Customer Service Representive
Aetna
Harrisburg, PA
08.2001 - 11.2006
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Underwriting Support Specialist
GRL Medicare
Harrisburg, PA
08.1999 - 03.2003
- Verified accuracy of information provided by potential borrowers through comprehensive research.
- Developed rates for new and renewal groups in accordance with underwriting guidelines.
- Collaborated with colleagues to review and process new and renewal business applications.
- Prepared documentation packages for Underwriter's review, ensuring thoroughness and accuracy.
- Documented all customer interactions accurately in company database system.
- Worked closely with other members of the Underwriting team to ensure timely completion of tasks.
- Responded promptly to customer inquiries via email or telephone calls.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Ensured all underwriting activities complied with company policies and external regulations.
- Completed day-to-day duties accurately and efficiently.
- Gathered additional applicant documentation as necessary to facilitate underwriting decisions.
- Communicated with field representatives and medical personnel to obtain further information or clarify underwriting policies.
- Maintained up-to-date knowledge of underwriting policies, procedures, and regulations.
Claims Examiner
Highmark Blue Cross Blue Shield
Camp Hill, PA
04.1992 - 06.1999
- Performed cost-benefit analysis on claim handling procedures for efficiency improvements.
- Reduced loss ratios through fair and prompt processing of claims.
- Maintained thorough understanding of fraudulent and illegal practices.
- Provided guidance to other staff members regarding claim processing rules and regulations.
- Negotiated settlement terms with claimants within authorized limits.
- Evaluated acceptability of claims from third-parties and gathered comprehensive information.
- Reviewed and evaluated insurance claims to determine coverage and validity.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Coordinated with legal counsel on complex claims requiring litigation.
- Tracked progress of pending cases through manual follow-up or automated systems.
- Participated in quality assurance activities such as peer reviews and audits.
- Collaborated with underwriters to recommend policy changes based on claim trends.
Education
Associate of Science - Medical Technology
Grand Canyon University
Phoenix, AZ06-2011
Skills
- Data analysis
- Customer service
- Time management
- Team collaboration
- Compliance standards
- Health records management
- Problem resolution
- Administrative support
- Conflict management
- Communication skills
- Troubleshooting
- Computer skills
- Task prioritization
References
References available upon request.
Timeline
On Disablility
Pennsylvania Department Of Human Services
04.2014 - Current
Home Heath Medical Aide
Patricia Kinsey (Mom)
02.2007 - Current
Aetna Customer Service Representive
Aetna
08.2001 - 11.2006
Underwriting Support Specialist
GRL Medicare
08.1999 - 03.2003
Claims Examiner
Highmark Blue Cross Blue Shield
04.1992 - 06.1999
Associate of Science - Medical Technology
Grand Canyon University
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