Babili Dabo
Aurora,CO
Summary
Detail-oriented professional with expertise in customer service, administrative support, and business operations. Skilled in Microsoft Office, CRM systems, and data management, with strong communication, problem-solving, and organizational abilities. Known for delivering high-quality service, resolving issues efficiently, and contributing innovative solutions to drive team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Investor Service Analyst
Janus Henderson
Denver, CO
01.2024 - Current
- Conducted market research to identify and track investment trends, including economic data, industry-specific data, and company-specific data
- Developed and maintained financial models to support investment decisions, using tools such as Excel, Yahoo Finance, and other financial software
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Financial Consultant
Canvas Credit Union
Aurora, CO
05.2024 - 12.2024
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Administrative Assistant
University Of Northern Colorado
Greeley, CO
08.2021 - 05.2023
- Provided administrative support to the Bachelor of Arts department.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Business Finance
University of Northern Colorado
Greeley, CO05-2023
Skills
- Analytical and Critical Thinking
- Team Collaboration and Leadership
- Adaptability
- Compliance Analysis
- Microsoft Suite Proficiency
- Product and service solutions
- Team Building and Leadership
- Financial Reporting
- Customer service
- Call center experience
Certification
- Colorado Notary
- Registered NLMS
Timeline
Financial Consultant
Canvas Credit Union
05.2024 - 12.2024
Investor Service Analyst
Janus Henderson
01.2024 - Current
Administrative Assistant
University Of Northern Colorado
08.2021 - 05.2023
Bachelor of Science - Business Finance
University of Northern Colorado
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