Summary
Overview
Work History
Education
Skills
Websites
Environment
Timeline
Generic
Babrak Omaid

Babrak Omaid

Denton,TX

Summary

Adept Business System Analyst with a proven track record at Neiman Marcus, enhancing system efficiencies and reducing defect leakage by 25% through innovative testing strategies. Skilled in Agile methodologies and SQL, I excel in translating complex business requirements into actionable solutions, fostering improved decision-making and operational agility.

Overview

9
9
years of professional experience

Work History

Business System Analyst

Neiman Marcus Luxury Retail Company
Dallas, TX
02.2024 - 07.2024
  • Projects: For Chou, Manhattan Active Omani, Customer orders customer returns, inventory visibility to the web, and chanal, order management system customer orders fulfillment, and inventory availability to the warehouse, store, and virtual locations i was handling daily all the below activities, from the UI Screen and doing end to end testing after the development complete, Customer Services, Orders, Store, Available to Commerce, Available to Commerce NEW, Fulfillments Outage, Inventory Supply, Segment Transfer, Order Subscription Dashboard, Application Configuration
  • Master Data, Developer Resources IHM, inventory Hub Management, on this Project, I was working on the below Reports every single Day and had to Report them to my Manager, Order Allocation Days (Backlog Aging), Backlog Days Share Point Graphic Update, Weekly Void Rate Data, Void Rate Trend Chart, Cancellation Report, Short Ship Tracker Reports, General Oder Status CXD-Cancellation

Business System Analyst Global

Bank Of America
Plano, TX
04.2023 - 12.2023
  • Tech Early Warning Report &KRI
  • Requirements Gathering: Work closely with business stakeholders to gather, document, and prioritize business requirements related to customer service processes
  • Solution Design: Translate business requirements into functional and technical specifications, ensuring alignment with ServiceNow CSM capabilities
  • Configuration and Customization: Configure and customize the ServiceNow platform to build solutions that support customer service processes and workflows
  • Collaborated with the product owner to clarify requirements, produce ideas for functional design, draw wireframes, work with the designer for UI/UX, write up detailed specifications
  • Testing and Quality Assurance: Develop and execute test plans to validate that the implemented solutions meet business requirements and are free of defects
  • User Training and Support: Provide training to end-users and support teams on using ServiceNow CSM features and functionalities
  • Change Management: Assist in change management efforts to ensure smooth adoption of ServiceNow CSM solutions within the organization
  • Documentation: Maintain detailed documentation of requirements, design, configurations, and best practices
  • Collaboration: Collaborate with ServiceNow administrators, developers, and other IT professionals to ensure successful implementation and ongoing support
  • Continuous Improvement: Identify opportunities for process improvement and optimization using the ServiceNow platform
  • Reporting and Analytics: Create and maintain reports and dashboards to monitor the performance of customer service processes
  • Daily activities and Responsibilities for Annual Resiliency Testing of Application
  • Pulling the weekly and monthly data from Excel sheet and creating the tableau report for the stakeholder and represent it to the team on weekly meeting, along with that working on table tableau report for Early Warning View, ARTA Look Ahead, ARTA 90 Days Look Ahead by week, ARTA Look Ahead by LOB Consumer Business &Wealth, CTI, Data Management Technology, Employee Experience Technology, Enterprise Architecture, Enterprise Risk & Finance tech, GIS, global Corporate and investment, global Markets Technology
  • Creating the Power point slide for Global Technology Third party Management information Security Programmatic Finding as of current Date, Past Due, Coming Due, pending Approval, of review completed, passing QA components, failing QA Components, MTD Performance Results, creating the power point slide report for Global Technology data management and KRI, to show data Quality control in the single process inventory that impact the ,% of non-Satisfactory data quality controls in Capture processes, KRI metric (also sometimes called RAL 1 Metric ) control name, metric name, ci product mapping, problems known, Error PKE ,closure Evidence, Blueprint Approval, enterprise Architecture standard Exception Adherence, current metric status, software product mapping, hardware product mapping, midrange software product mapping, midrange hardware product mapping , network hardware product mapping
  • Developed and implemented automated BDD test scenarios using Cucumber and Gherkin syntax to improving test coverage
  • Reduced defect leakage by 25% by identifying edge cases early in the development cycle through scenario-based testing
  • Documented and maintained automated test suites, improving test execution speed and reducing regression testing time by 40%
  • Trained and mentored junior QA team members in BDD principles and Cucumber best practices, contributing to knowledge sharing and skill development
  • Running the SQL manually to pull the daily weekly and monthly Data base on the stakeholder request and then create the table report and table view
  • Environment: Agile, Scrum, Tableau, Jira, Behavior Driven Development (BDD), Data Driven Testing (DDT), Page Object Model (POM), SQL

Business System Analyst and FS

Capital One Bank
Plano, TX
08.2022 - 03.2023
  • Tech Data Cyber (Auto Loan, FS Financial Service Data Governance and Risk Management (DGRM))
  • Experience within FS data Governance and Risk Management which focuses on ensuring all of our data is accounted for and accurately described according to Enterprise data management policies
  • I do this through a series of preventive and detective controls for metadata completeness and accuracy
  • Daily Responsibilities:
  • Monitor and ensure metadata registration for datasets
  • My daily responsibility includes conducting NEW Producer Artifact Review (NPAR) for datasets in Snowflake, Amazon S3, RDS, and other enterprise platforms
  • This involves validating metadata for newly created dataset to ensure completeness and accuracy, as well as verifying that they meet data management policies and regulations
  • Validate data classification on datasets and each element level in accordance with California consumer privacy guidelines
  • This involves ensuring that sensitive information such as NPI and API are properly classified and handled in compliance with relevant regulations and policies
  • Conduct dataset-level checks for accuracy and human data indicators
  • I was responsible for regularly updating and managing website content to ensure its accuracy and relevance for visitors
  • Monitoring and remediating Business Data Quality (BDQ) rules for datasets, which may involve validating the accuracy of values and ranges where applicable
  • This ensures that data remains consistent and conforms to established quality standards
  • I review source to target mapping to track lineage of data
  • This involves ensuring that data flows from its original source to the desired target in a well-defined and transparent manner, enabling effective monitoring and management of data throughout its lifecycle
  • RDS control – this All RDS datasets are registered
  • Datasets Registration Quality Monitoring EDM Metrics – this metrics captured from EDM, are monitored and remediated as necessary Data classification control – this control validates the data classification on each element in our repository
  • Datastore Inventory Metadata Completeness Monitoring, Business Application Metadata Completeness Monitoring
  • NPAR - NEW Producer Artifact Review, this preventive control validates metadata for datasets in D1 /D2A/D2B/ in snowflake for base Tables
  • Updated this control looks at following: Dataset –level checks
  • AE /PDS accuracy
  • Human data indicator, Elements-level checks, Descriptions – elements level description, Data Classification –NPI – API- Credit- etc., Business Data Quality (BDQ) Rules Used for mass monitoring D2 Datasets, Lineage – Source to Target Mapping, Metadata Quality Consulting and Support, Slack, #fs-data-registration, Bulk update support, Metrics Consolation, Metadata in exchange, Data store metadata in ServiceNow, Business, Application metadata in ServiceNow, Worked on the Tableau requests
  • Translated user stories and requirements into Gherkin-based test cases, creating reusable and maintainable test scripts
  • Run SQL query to pull the daily data reports weekly data reports & monthly data reports
  • Worked on OneStream prod and QA for daily requests to be review before approving
  • Using google sheet for review datasets from JIRA kanban dashboard
  • Using the confluence page for any Documentation
  • Environment: Agile, Scrum, Tableau, Sprinkler, Medallia, Adobe analytics, Jira, Jira Xray, Kanban Board, Behavior Driven Development (BDD), Data Driven Testing (DDT), Page Object Model (POM), AWS, JUnit, Extent Reports, XML, Oracle, SQL, IntelliJ IDEA, Postman, REST API, Git, GitHub

Business System Analyst & Scrum Master

Infosys
Dallas, TX
01.2019 - 07.2022
  • Act as requirements lead for a large project in support of Financial Planning, taking full ownership of well-articulated and documented requirements for the scrum teams to execute upon
  • Gather and document requirements, translate functional requirements to technical requirements, and identify options, using wireframes, prototypes, interviews, workshops, etc
  • Built strong understanding of CRM, ERP, Salesforce, ETL, SSIS, SSRS, SAS, Amazon Web Services (AWS) - Cloud Computing Services, OLTP/OLAP and Office 365
  • Partner with business users and act as a liaison between business and technical teams
  • Understand high-level flows between all dependent domains and be a subject matter expert on the technical details of those interfaces, including an understanding of Swagger documents
  • Coordinates development, testing, and implementation of solutions with vendors
  • Worked with data Engineering team to develop automation and connect over 20 internal systems
  • Translating business needs into effective and efficient technical solutions
  • Fostering best practices and directing and governing all technical deliverables including designs and system management documents among others
  • Co-ordinate within and across IT, and other lines of business teams as needed throughout the course of design/delivery/support
  • Use postman and SoapUI to test the end-to-end API with Database for expected response and requests based on the XML payload to submit the new order and as well as JSON payload
  • Used HTTP methods are POST, GET, PUT, PATCH, and DELETE
  • These SQL experience in creating views, joining tables, and basic select statements
  • Conducting Gap analysis and interacting with system users in order to identify chances for the improvement of productivity, integration, and to decrease costs
  • Analyzing and documenting the required data and information
  • Effectively communicate with external clients and internal teams to deliver GUI, interface, and screen designs
  • Being an interface between technology teams, support teams, and business units Skills and Specifications Lead and manage client engagements in various disciplines and across all phases of the SDLC using Agile Framework
  • Coordinate/aggressively follow up on incidents/problems, diagnose and provide resolution to minimize service interruption using ServiceNow following the ITIL framework with L2/L3
  • Translated the business requirement into a solution by defining comprehensive stories for system and process enhancement changes
  • Partnered with Product Management and key stakeholders to foster innovation by translating rough business requirements into tangible, easy-to-understand user stories
  • Create and drive the change request for approval for implementation
  • Conducting meetings and presentations to share ideas and findings
  • Create ad hoc reports, coordinate backlogs grooming using JIRA & Kanban board
  • Provide On-call support and solution to vendors and stakeholders for our applications
  • Developed user training documentation & updated the knowledge base articles (KB) to improve support
  • Identify opportunities for process improvement like Price Certainty, Product and Service Delivery, Product Quality, Customer Support, the voice of the customer, price option, delivery time, Coordinated and scheduled KT (Knowledge transfer) sessions to teams and support groups for an efficient transition
  • Take ownership of the product backlogs, demo & participate/organize in daily standups
  • Performed and coordinated UAT testing Worked with data engineering teams to identify scalable, accessible data sources for analysis and operational use
  • I was using salesforce tool provides a better and improved client/customer relationship improved cross-functionality and thereby increases team collaboration
  • Strong efficiency in serving clients and more staff satisfaction and reduces cost and manual efforts
  • Created user stories and requirements for web portals and mobile data applications, in an Agile environment, using JIRA
  • Working on agile methodology where products are developed iteratively
  • Planning, sprints, standups, and retrospectives are integral parts of scrum methodology
  • With the right tool, so I was able to save time on working with these activities and concentrate on the product development
  • Highly-organized to meet critical deadlines
  • Knowledge of the Standards for the Professional Practice of Internal Auditing (Attribute, Performance, and Implementation); familiarity with the Institute of Internal Auditors’ Code of Ethics and Practice Advisories for Assurance and Consulting Services
  • Respond to and support management requests regarding internal control assessments, process and procedure evaluations, special investigations and internal control education
  • Intensely curious person and solution-oriented individual who wants to know the what, where, when, how, and most importantly why our processes work the way they do
  • Can easily adapt between working independently or collaboratively on a team, with various stakeholders and outsourced audit teams, and on unstructured projects
  • Strong project management and organizational skills, with the capability to work on multiple projects with minimal direction
  • Leadership skills (ability to take charge, confidence to interact with all levels, set objectives, drive results, and a team player)
  • Assist with the assessment of controls at 3rd party business partner by reviewing SOC reports and evaluating the results within the reports and their impact of the company’s controls

Business System Analyst Scrum Master

Verizon
Irving, TX
02.2018 - 12.2018
  • Serve as a subject matter resource for our application
  • Conducted business process analysis and requirements gathering sessions with developers/stakeholders
  • Responsible for managing different process involved with respect to production elevations and ensure smooth execution
  • Also, helped in deploying application using AWS CI/CD Pipeline
  • Managed, prioritized, and assessed the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level
  • Defined Functional specifications and business analysis requirements
  • Perform quality assurance (UAT) and change requests for approval
  • Deployed updates of new and major changes developed by the development team
  • Developed a relationship with partners, working with them to optimize and enhance our integration
  • Help create wireframes, design, document, and maintain the system processes using Visio Used
  • Salesforce service management for our Incident and problem management
  • Report on common sources of technical issues or questions and make recommendations to the product team
  • Communicate key insights and findings to the product team
  • Revised and improved KPI and updated KBA
  • Performed Knowledge transfer (KT) when transitioning applications to other teams
  • Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the customer
  • Coordinated, scheduled, and lead proactive meetings to drive improvement and keep meeting minutes
  • Participated and lead most of our Agile meetings (Standup, sprint planning, backlog grooming, Retrospective, Demo)
  • Use postman and SoapUI to test the end-to-end API with Database for expected Response and requests based on the XML payload to submit the new order and as well as JSON payload
  • Used HTTP methods are POST, GET, PUT, PATCH, and DELETE
  • These methods correspond to create, read, update, and delete (or CRUD) operations, respectively
  • There are a number of other methods, too, but they are utilized less frequently
  • 200 (OK), list of entities
  • Familiarity With RPA
  • Data From several systems must be coordinated in order to create a new user account email address, access the right document retrieval, etc
  • With the robotic process automatically the user account can automatically activate a template for the onboarding workflow
  • RPA can help assess prepare, and create new joinee data, initiate mailing of offer letters streamline information across the system

Business Analyst

Boeing
Seattle, WA
08.2015 - 01.2018
  • Constantly determined and translated the business requirement into solution by defining comprehensive stories for system and process enhancement changes
  • Partnered with Product Management and key stakeholders to foster innovation by translating rough business requirements into tangible, easy-to-understand user stories
  • Responsible for scheduling and leading meetings to provide architectural solutions & preliminary design, analysis, planning, implementation, and operations of the application
  • Created Workflow Business Diagram using Mockup and Microsoft Visio
  • Worked on Libraries, Communications, Tracking, custom list, and web pages for MS SharePoint
  • Created Business Requirement document (BRD) and Functional Requirement document and maintained the Requirement Traceability Matrix (RTM) related document
  • Integrated business solutions with organizational goals while reaching the consensus of the stakeholders
  • Analyzed quantitative and qualitative business data to develop a solution design capable of fulfilling the customer's Created presentations in a concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners
  • Create ad hoc reports, coordinate backlogs grooming using JIRA & Kanban board
  • Take ownership of the product backlogs, demo & participate/organize in daily standups
  • Create weekly dashboard reports using Excel, Tableau, word, PowerPoint compiling production issue trends (Incidents) to drive continuous improvement and drive down re-occurring incidents
  • Interviewed business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures
  • Developed process mapping of current and future business processes
  • Prototyped new procedures and trained new users on software enhancements
  • Led project teams, internal and external, to achieve project-defined milestones and deliverables
  • Translated business user concepts and ideas into comprehensive business requirements and design documents
  • Created project plans in accordance with project management framework standards and procedures
  • Identified ongoing issues and gaps within project plans, to eliminate implementation issues
  • Planned, facilitated, and reported on quality assurance testing efforts.

Customer Service, Logistics Coordinator

SAP
  • Logistics, &, B1 Implementation
  • B1 and BEAS Manufacturing Implementation: Involved in data preparation of SKUs and item master data properties, to ensure the right information transferred over from the previous database
  • Processed sale orders and credits, generated shipping documentation, and coordinated customer returns
  • Determined inventory levels by monitoring forecasted vs
  • Actual volumes throughout the supply chain from origin to final delivery
  • Acquired knowledge on international export, after-sales laws, and logistic processes and documentation
  • Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes, mixes, and carriers
  • Prepared summaries of tasks in-progress to meet deadlines and maintain responsible process-owners accountable
  • Worked in the creation of new item part numbers, to reflect consistent sequence with the existing ones
  • Developed the standardization of documents, to confirm the adequate details were on the print outs for Sales Orders, Deliveries, Packing Lists, Invoices, Return Requests, and Credit Memos
  • Conducted data validation and mandatory field scripts, to confirm the proper details were captured during order entry
  • Monitored daily for discrepancies post Go-Live and created reports to keep communication with my team and discuss a corrective action plan
  • Involved in the item revaluation project to verify a match between physical inventory and system quantities
  • Worked with end users to inform expected changes before Go-Live and to resolve their issues once the system was implemented
  • International, Processed sale orders and credits, generated shipping documentation, and coordinated customer returns
  • Determined inventory levels by monitoring forecasted vs
  • Actual volumes throughout the supply chain from origin to final delivery
  • Acquired knowledge on international export, after-sales laws, and logistic processes and documentation
  • Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes, mixes, and carriers
  • Developed and implemented automated BDD test scenarios using Cucumber and Gherkin syntax, improving test coverage by 30%
  • Collaborated with cross-functional teams (product owners, developers, and QA) to define acceptance criteria and ensure alignment with business requirements
  • Led the setup and configuration of a Cucumber-based BDD framework integrated with Selenium WebDriver and JUnit, facilitating seamless integration with CI/CD pipelines
  • Translated user stories and requirements into Gherkin-based test cases, creating reusable and maintainable test scripts
  • Reduced defect leakage by 25% by identifying edge cases early in the development cycle through scenario-based testing
  • Documented and maintained automated test suites, improving test execution speed and reducing regression testing time by 40%
  • Trained and mentored junior QA team members in BDD principles and Cucumber best practices, contributing to knowledge sharing and skill development
  • SIDE Projects & Testing
  • Jira cleanup and Daily Standup: MAWM SCO Goals & Users Story, Price Variance Testing Support, ACS /MAO/Jira Inventory Availability Audit Report and running and writing the SQL query, ANF (Adaptive Network Fulfillment)
  • In this project, I was running the SQL query manually and pulling the Daily data file, and putting it on the Excel sheet to create the pivot table and trend chart dashboard for the stakeholders to show them:
  • CMOS Tickets Allocation Split BY Location Type: (Distribution Center), (Store)
  • MAO Tickets Allocation Split by Location Type (Distribution Center), (Store), (Supplier)
  • Chanal, Price Type, Division, Department, Brand
  • Store Allocation split by price type, Regular, Promo, Not Provided, Clearance
  • Store Allocation split Dby Fulfillment Region, West, southwest, southeast, northeast, Midwest
  • Store Allocation BY Division, Women’s Apparel, Contemporary Apparel, children, intimate Apparel, Gifts & Home, Ladies Shoes, Designer Handbags, Fashion Accessories, men's, Beauty, Jewelry
  • Environments: Jira, snowflake DB, MS Excel, Tableau, BDD, and Postman, for testing API
  • AWS Cloud, SharePoint

Education

Master - Computer Information Systems

Northwestern State University
Louisiana
06.2024

B.S - Computer Programming

Ghazi Amanullah Khan University
12.2019

High School Diploma -

Nangarhar High School
01-2014

Skills

  • Agile
  • Scrum
  • Kanban
  • Jira
  • Service Now
  • Splunk
  • SharePoint
  • Salesforce
  • UAT
  • Migration
  • Visio
  • AWS
  • Tableau
  • Excel
  • Office 365
  • Sprinkler
  • Medallia
  • Adobe Analytics
  • C
  • Java
  • Selenium
  • Selenium WebDriver
  • JUnit
  • Jenkins
  • Maven
  • Extent Reports
  • XML
  • Oracle
  • SQL
  • HTML
  • Eclipse
  • IntelliJ IDEA
  • Postman
  • REST API
  • Git
  • GitHub
  • Apache
  • MS Office
  • CSM
  • ServiceNow
  • SAP
  • ITIL Foundation
  • PMP
  • Essential Cloud Computing
  • AWS Cloud
  • Azure Cloud
  • data warehouse
  • data bricks
  • Data integration
  • Data virtualization
  • Banking systems proficiency
  • Payment processing
  • Credit analysis
  • Debt management

Environment

  • Agile
  • Scrum
  • Tableau
  • Sprinkler
  • Medallia
  • Adobe analytics
  • Jira
  • Jira Xray
  • Behavior Driven Development (BDD)
  • Data Driven Testing (DDT)
  • Page Object Model (POM)
  • Cucumber
  • AWS
  • Gherkin
  • Selenium
  • Selenium WebDriver
  • Java
  • JUnit
  • Jenkins
  • Maven
  • Extent Reports
  • XML
  • Oracle
  • SQL
  • Apache POI
  • JDBC API
  • HTML
  • Eclipse
  • IntelliJ IDEA
  • Postman
  • REST API
  • Git
  • GitHub

Timeline

Business System Analyst

Neiman Marcus Luxury Retail Company
02.2024 - 07.2024

Business System Analyst Global

Bank Of America
04.2023 - 12.2023

Business System Analyst and FS

Capital One Bank
08.2022 - 03.2023

Business System Analyst & Scrum Master

Infosys
01.2019 - 07.2022

Business System Analyst Scrum Master

Verizon
02.2018 - 12.2018

Business Analyst

Boeing
08.2015 - 01.2018

Customer Service, Logistics Coordinator

SAP

Master - Computer Information Systems

Northwestern State University

B.S - Computer Programming

Ghazi Amanullah Khan University

High School Diploma -

Nangarhar High School

Similar Profiles

CREATE PROFILE
Babrak Omaid