Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yvela Belabre

Miami/Broward

Summary

I'm a person who loves creating a welcoming atmosphere and giving great service with finesse to effectively communication. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests. Reliable team player who adapts to changing needs and consistently achieves results. Known for excellent communication, problem-solving abilities, and proactive approach to challenges.

Overview

6
6
years of professional experience

Work History

PIER AGENT

INTERCRUISES
11.2024 - Current


  • Streamlined boarding processes for improved passenger flow and reduced wait times.
  • Maintained strong communication skills when interacting with guests from diverse backgrounds, creating a welcoming environment at the pier.
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborative attitude within the team.
  • Enhanced customer satisfaction by efficiently managing pier operations and ensuring timely departures.


FRONT DESK

ASSURANCE OF HOPE
03.2021 - 02.2024
  • Greeting all guests, answering any questions, providing directions and alerting staff when someone is there to meet or visit them.
  • Answering phones manage calls by routing them to proper extensions or taking messages and delivering them with our message system along with setting up conference calls as requested.
  • Excellent communication skills, both verbal and written.

MAILROOM CLERK

BEN EZRA & KATZ P.A.
02.2019 - 12.2021
  • Sorted mail for distribution in various ways.
  • Assisted in the organization of the unit mail management system.
  • Assisted other mail clerks regarding ongoing office moves and misdirected mail.
  • Adjusted and monitored the operation of automated mail processing equipment.
  • Good communication skills, organizational skills, team oriented and ability to follow instructions.
  • Good skills in record keeping, work area organization and time management.

Education

High School -

North Miami Senior High School
06.2022

Associates of Science - Rad Tech

Broward College
05.2024

Skills

  • Time management
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Team collaboration
  • Microsoft office
  • Problem-solving skills
  • Customer service
  • Friendly, positive attitude
  • Flexible and adaptable

Languages

Creole
Full Professional

Timeline

PIER AGENT

INTERCRUISES
11.2024 - Current

FRONT DESK

ASSURANCE OF HOPE
03.2021 - 02.2024

MAILROOM CLERK

BEN EZRA & KATZ P.A.
02.2019 - 12.2021

Associates of Science - Rad Tech

Broward College

High School -

North Miami Senior High School

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