BACHIRA ALIDOU
New York,NY
Summary
Customer service representative with 5+ years of work experience. Skilled in oral and written communication, active listening and problem solving. Patient service representative with 3 years of experience in healthcare. Knowledgeable in medical terminology and scheduling. Looking to expand my knowledge in the healthcare field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Management Navigator
VNS Health
07.2022 - Current
- Identifies nature of issues, independently responds to, and resolves non-clinical issues and complaints.
- Escalates clinical issues to appropriate department and staff.
- Assists in monitoring member and client satisfaction through phone calls to verify service, answering questions and providing information.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Serves as a resource in the resolution of member or client-related issues.
- Establishes effective customer-focused working relationships with members and/or clients, physicians, and providers of long-term care services.
- Participates in team meetings and provides input on customer service-related activities.
- Protects the confidentiality of member or client information and adheres to company policies regarding confidentiality.
- Ensures compliance with VNSNY policies and procedures as well as all Federal and State regulations.
- Enhanced data accuracy by meticulously reviewing and correcting errors in database.
Healthcare Administrator
Lincoln Hospital
11.2021 - 07.2022
- Verifies patient demographic data
- Acted as a liaison between insurance providers, patients, and other internal members.
- Maintained professional communication with individuals across the healthcare field.
- Effectively managed a high-volume of communication between providers and patients.
- Assists professional staff in retrieving essential patient or general information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
Store Manager
Morton Williams Supermarket
02.2018 - 03.2020
- Assisted store manager with processing invoices by scanning and ordering items
- Meeting sale goals by training motivating, mentoring, and providing feedback to store staff
- Ensuring high level of customer satisfaction through excellent service
- Managed scheduling and timesheets for 32 staff members
- Trained approximately 10 newly hired employees
- Helped customers with checkouts and item search
- Helped customers make their grocery others through the phone and online.
Pharmacy Intern
Duane Reade Pharmacy
10.2017 - 02.2018
- Worked alongside licensed pharmacists to provide excellent service
- Utilized the pharmacy’s proprietary computer program to access prescription information
- Researched and resolved dosage conflicts
- Providing customer service by answering phone calls and resolving customer issues
- Learning about new drugs that are being developed and old drugs that have been discontinued.
Education
Bachelor of Business Administration in Health Services Administration -
Monroe College
Bronx, NY08.2021
Associate of Liberal Arts and Sciences -
Hostos Community College
Bronx, NY08.2019
Skills
- Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) EPIC
- Critical Thinking
- Claims processing
- Medical terminology knowledge
- Record maintenance
- Client retention
- Data entry proficiency
- Patient confidentiality
Certification
ABC Training Center, Bronx, NY, Pharmacy Technician Certificate, 11/2018
Timeline
Care Management Navigator
VNS Health
07.2022 - Current
Healthcare Administrator
Lincoln Hospital
11.2021 - 07.2022
Store Manager
Morton Williams Supermarket
02.2018 - 03.2020
Pharmacy Intern
Duane Reade Pharmacy
10.2017 - 02.2018
Bachelor of Business Administration in Health Services Administration -
Monroe College
Associate of Liberal Arts and Sciences -
Hostos Community College
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