Backer Yousif
Van Nuys,CA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses a strong background in providing exceptional technical assistance to clients and colleagues. Proficient in troubleshooting hardware, software, and networking issues while ensuring timely resolution and minimal downtime. Excellent communication and interpersonal abilities, fostering positive interactions and promoting end-user satisfaction. Adept at multitasking and prioritizing tasks in fast-paced environments, consistently maintaining a strong customer service focus. Committed to continuous learning and staying current with emerging technologies in the IT industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Help Desk Support
Aura Dental Care
02.2022 - Current
- Served as primary point of contact for all IT-related inquiries and technical issues, ensuring prompt resolution and minimal downtime.
- Installed, maintained, and troubleshooted computer systems, hardware, and software in dental clinic, supporting both clinical and administrative staff.
- Provided exceptional customer service by addressing inquiries from dental staff, assisting with software usage, and promptly resolving technical issues.
- Collaborated with IT vendors to ensure timely equipment repairs and maintenance, resulting in optimal system performance.
- Developed and maintained comprehensive documentation of all IT assets, including hardware, software, and network equipment, to facilitate efficient management and future upgrades.
- Conducted regular system updates and backups to maintain data integrity and ensure smooth clinic operations.
- Assisted in implementation and support of dental-specific software, such as practice management and digital imaging systems.
- Conducted regular security audits and implemented security measures to protect sensitive patient information, adhering to HIPAA regulations.
- Trained new employees on usage of clinic's IT systems and software, enhancing overall productivity and efficiency.
- Continuously monitored and evaluated new technology solutions to improve clinic's IT infrastructure and provide recommendations for enhancements.
Remote IT Support
ON Call Tech Support
05.2020 - 01.2021
- Troubleshooting and good interpersonal skills to assist customers with computer issues.
- Solving all types of software problems of computers, printers & Network Devices.
- Data backup and recovery of system data files for both Mac/PC.
- Performing procedures to prevent spread of viruses and malware's.
IT Support Specialist
One Electric
01.2019 - 04.2020
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Configured hardware and granted system permissions to new employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Technician
HelloTech
05.2017 - 04.2019
- Provided exceptional technical support to HelloTech customers, addressing a wide range of hardware, software, and networking issues in diverse environments.
- Installed, configured, and maintained computer systems, printers, and other peripheral devices, delivering optimal performance and user satisfaction for clients.
- Assisted clients in deployment and management of various applications, including Microsoft Office Suite, antivirus software, and home automation tools.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Education
Bachelor of Science - Computer Information Technology
05.2023
Skills
- Expertise in hardware, software, and networking troubleshooting
- Outstanding communication and interpersonal skills for client interactions
- Proficiency in Microsoft Office Suite, Windows OS, and specialized applications
- In-depth understanding of computer systems, peripherals, and home automation technology
- Knowledgeable in networking protocols, security measures, and remote support tools
- Efficient multitasking and prioritization in fast-paced and diverse settings
- Exceptional customer service focus and dedication to ongoing learning in IT industry
- Experience with help desk ticketing systems and timely issue resolution
- Ability to provide both on-site and remote technical support
- Skilled in system updates, data backups, and security patch management
- Aptitude for training end-users on software, hardware, and technology tools
- Proficient in managing user accounts, access rights, and security policies
- Collaboration with team members to implement IT projects and initiatives
Certification
- Certified CompTIa+ - West LA Collage
Timeline
IT Help Desk Support - Aura Dental Care
02.2022 - Current
Remote IT Support - ON Call Tech Support
05.2020 - 01.2021
IT Support Specialist - One Electric
01.2019 - 04.2020
IT Technician - HelloTech
05.2017 - 04.2019
California State University - Northridge - Bachelor of Science, Computer Information Technology
- Certified CompTIa+ - West LA Collage
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