Bacshonia Brown
Baltimore,MD
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
AME Medical LLC
05.2020 - Current
- Manage multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinate patient scheduling and appointment confirmations to optimize office workflow.
- Maintain accurate patient records and ensure compliance with HIPAA regulations.
- Assist in training new staff on front desk procedures and customer service protocols.
- Develop and implement improved filing systems for enhanced accessibility of patient information.
- Cultivate positive relationships with patients through exceptional service and support initiatives.
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Streamline check-in processes, reducing wait times and enhancing overall patient experience.
- Maintain, organize, and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule, coordinate, confirm appointments, and meetings.
- Deliver outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhance customer satisfaction by providing efficient and professional front desk services.
- Schedule appointments accurately using reservation software, reducing conflicts or double bookings.
- Support administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handle sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Develop strong working relationships with team members, fostering a positive work environment.
- Complete data entry and filing to keep records updated for easy retrieval.
- Expedite check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Organize, maintain, and update information in computer databases.
- Resolve customer issues quickly and notify supervisor immediately when problems escalate.
- Complete all tasks in compliance with company policies and procedures.
- Improve communication flow by establishing daily briefing for front desk and administrative staff.
- Organize, maintain files, and records to ensure up-to-date documentation.
- Implement more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Provide basic technical support for front office equipment, minimizing downtime.
- Handle assignments independently with good judgement and critical thinking skills.
- Operate multi-line telephone system to answer and direct high volume of calls.
- Sort, receive, and distribute mail correspondence between departments and personnel.
Administrative Assistant
Future Care Nursing Home
02.2015 - 05.2020
- Supported daily operations by managing scheduling and coordinating meetings.
- Assisted in maintaining organized filing systems for easy document retrieval.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Assisted in organizing all office files and clinical notes.
- Helped reduce paper use of 30% by transitioning to a new digital system.
- Processed office supplies orders, ensuring adequate inventory levels were maintained.
- Prepared meeting agendas and took minutes to support team documentation needs.
- Collaborated with team members to improve workflow efficiency and communication processes.
Education
Basic Life Support -
American Hearts Association
Baltimore, MD03-2024
Certified Nursing Assistant -
Stein Academy
Baltimore, MD04-2014
High School Diploma -
Fredrick Douglas High School
Baltimore, MD06-2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Administrative support
- Complex Problem-solving
Timeline
Front Desk Receptionist
AME Medical LLC
05.2020 - Current
Administrative Assistant
Future Care Nursing Home
02.2015 - 05.2020
Basic Life Support -
American Hearts Association
Certified Nursing Assistant -
Stein Academy
High School Diploma -
Fredrick Douglas High School