Shae-Lynn Cartagena
Philadelphia,PA
Summary
A highly motivated and empathetic customer service professional with a proven track record of providing exceptional service to a diverse customer base in caregiving, healthcare and banking. Maintaining confidentiality and adhere to regulatory guidelines to ensure the highest standards of integrity and efficiency. Eager to leverage my communication and interpersonal skills to exceed expectations and contribute to the success of your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Resource Corps Member
AmeriCorps
01.2023 - Current
- Conduct on the ground outreach to connect Philadelphia residents to city anti-poverty resources such as: Door to door canvassing, Text banking, Phone calls, Tabling events
- Conduct needs assessments, eligibility screenings, resource referrals and resource enrollment/application support for residents
- AmeriCorps Members will complete data entry by inputting resident resource responses from outreach into VAN system.
Caregiver
Angels On Call
01.2020 - 01.2023
- Displayed strong communication and interpersonal skills, enabling effective collaboration with clients and their families to tailor care plans according to specific needs
- Handled various household tasks, such as cooking and cleaning, to maintain a comfortable living environment
- Maintained a safe and comfortable living space, prioritizing client dignity and independence.
Medical Receptionist
Cassey’s Optical
01.2018 - 01.2020
- Successfully managed a high-volume reception area, maintaining a friendly and welcoming environment while efficiently handling up to 20+ patients daily
- Coordinated appointments with medical staff, optimizing scheduling efficiency, and minimizing appointment overlaps, resulting in a 15% increase in overall productivity
- Collaborated with medical billing and insurance departments to verify patient insurance coverage.
Teller II
TD Bank, N.A
01.2015 - 01.2018
- Processed an average of 200+ customer transactions daily, ensuring accuracy and efficiency in cash handling, leading to zero discrepancies over a 12-month period
- Developed and implemented a streamlined end-of-day balancing process, reducing balancing errors by 50% and enabling faster closure of the branch
- Consistently achieved a high score on customer satisfaction surveys, maintaining a 95% positive rating through friendly and personalized service.
Education
Thomas Alva Edison High School
06.2015
Skills
- Time Management
- Problem Solving and Critical Thinking
- Attention to Detail
- Organizational Skills
- Adaptability
- Communication and Active Listening
- Computer Proficiency - Microsoft Office Suite, Van, Peerly
Certification
- Conflict Resolution
- Budgeting101
Timeline
Community Resource Corps Member
AmeriCorps
01.2023 - Current
Caregiver
Angels On Call
01.2020 - 01.2023
Medical Receptionist
Cassey’s Optical
01.2018 - 01.2020
Teller II
TD Bank, N.A
01.2015 - 01.2018
Thomas Alva Edison High School
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