Badal Bajracharya
Fort Worth,TX
Overview
8
8
years of professional experience
Work History
Hr Manager
Double Leap LLC
11.2020 - Current
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Maintaining day to day activities as well as documenting all information
- Sourcing candidates from social media and interviewing them
- Helping companies with new ideas and technology as well as talking with clients in what they are looking for.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Created and updated personnel files by entering information in HRIS.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Responded promptly to employee inquiries about policies or procedures.
- Negotiated agreements and maintained contact with insurance brokers and carriers.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Held exit interviews and documented information discussed with employees.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Technical Recruiter
Raven Software Solutions
10.2019 - 10.2020
- At Raven I created and maintained high volume pipeline of candidates for numerous clients by daily making 50+ cold calls, emailing 100+ candidates, asking for referrals and posting jobs after winning new recruiting assignments
- Earned numerous public recommendations and endorsements from candidates
- Established candidate motivators and tailored closing strategies some of the most competitive job candidates in industry
- Consulted Hiring Managers and Team Leaders to define sought after competencies and managed requisitions
- Acceptance Rate for Full-Time Hires and 80% Acceptance Rate for Intern Hires
- Reviewed compensation and benefit packages to all hired candidates, including breakdown of annual salary, signing bonuses, bonus structure, healthcare coverage, vacation/paid time off, and stock awards
- Post jobs on social media platforms Indeed, Linked In, Facebook and other websites.
- Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
- Used job boards, internet tools and career fairs to source both passive and active candidates.
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
- Collaborated with internal and external clients to understand hiring needs and goals.
- Partnered with internal stakeholders including HR Managers, Hiring Managers and Executives on recruitment initiatives.
- Conducted background checks, reference checks, and other pre-employment screenings as required by company.
Customer Service Representative
Mattic IT Consulting
05.2019 - 09.2019
- Data Entry, Taking calls and talking with customers and maintaining data in the system.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Negotiated salaries and other employment terms with successful applicants.
Customer Service Representative
Gourmet Catering Bay Area
06.2017 - 05.2019
- andled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil and water levels.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Reported mechanical problems encountered with vehicles to dispatch.
- Presented order bills and collected payments for deliveries.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Lead Customer Service Representative
Bento
03.2015 - 04.2017
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- have worked for Bento as a Delivery Driver
- Later, I got a raise as a Lead server where I had to make big catering orders with a well known customer service experience
- After a 6 month of dedication at my work
- I got a raise as a lead customer service representative where I had to take call and talk with my customers and resolve their problems
- I also had to give them basic Ideas about the company.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
Business Adminstration -
Purbanchal University
Kathmandu Nepal 08.2013
Skills
- Word, Excel, Power point
- Communication
- Interpersonal Skills
- Basic It Principles and best practices
- Negotiation
- Research
- Attention to details
- Recruitment Strategies
- Policy Optimization
- Compensation Structuring
- Training and Mentoring
- Candidate Pipeline Development
Timeline
Hr Manager
Double Leap LLC
11.2020 - Current
Technical Recruiter
Raven Software Solutions
10.2019 - 10.2020
Customer Service Representative
Mattic IT Consulting
05.2019 - 09.2019
Customer Service Representative
Gourmet Catering Bay Area
06.2017 - 05.2019
Lead Customer Service Representative
Bento
03.2015 - 04.2017
Business Adminstration -
Purbanchal University
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