Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bader Khalil

Charlotte,NC

Summary

Customer service expert with strong multitasking abilities and effective time management skills. Proven track record in delivering exceptional customer experiences that enhance loyalty and satisfaction. Extensive experience in financial management and operational leadership, focusing on cost control and problem-solving to improve profitability. Committed to driving customer satisfaction and team performance in dynamic environments.

Overview

18
18
years of professional experience

Work History

Bookkeeper

Self-employeed
Charlotte, North Carolina
09.2021 - Current
  • Reconciled bank statements with internal accounts to ensure financial accuracy.
  • Managed daily financial transactions and maintained accurate records for efficient operations.
  • Prepared monthly financial reports to support management decision-making processes.
  • Assisted in payroll processing and ensured compliance with tax regulations.

Operations Manager

Backyard Brew
Charlotte, North Carolina
05.2022 - 08.2025
  • Managed daily operations of busy coffee shop environment.
  • Coordinated inventory management and supply ordering processes.
  • Trained and supervised staff on customer service protocols.
  • Ensured compliance with health and safety regulations in all areas.
  • Maintained cleanliness and organization of shop premises at all times.
  • Resolved customer complaints with professionalism and care.
  • Kept coffee shop in compliance with health code standards and food safety guidelines.

Operations Manager

Mediterranean Wraps
Palo Alto, California
03.2009 - 08.2021
  • Assisted in daily restaurant operations and staff management.
  • Coordinated employee schedules to ensure adequate coverage during peak hours.
  • Supported inventory management by tracking stock levels and ordering supplies.
  • Handled customer inquiries and resolved complaints to enhance satisfaction.
  • Implemented health and safety protocols to ensure compliance with regulations.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.

Bookkeeper

Kan Zamman LLC
Palo Alto, California
03.2008 - 12.2018
  • Reconciled bank statements with internal accounts to ensure financial accuracy.
  • Managed daily financial transactions and maintained accurate records for efficient operations.
  • Processed invoices and payments using accounting software to streamline workflow.
  • Assisted in payroll processing and ensured compliance with tax regulations.
  • Prepared monthly financial reports to support management decision-making processes.
  • Monitored accounts receivable and payable to maintain optimal cash flow management.
  • Collaborated with team members to improve bookkeeping processes and efficiency.

Education

Bachelor of Arts - Accounting And Finance

Yarmouk University
Jordan
01-2001

Skills

  • Cost control and budgeting
  • Effective communication
  • Conflict resolution
  • Time management
  • Problem solving and adaptability
  • Financial oversight
  • Inventory management
  • Customer engagement
  • Business strategy development
  • Team collaboration
  • Tax preparation
  • QuickBooks proficiency
  • Financial records management

Timeline

Operations Manager

Backyard Brew
05.2022 - 08.2025

Bookkeeper

Self-employeed
09.2021 - Current

Operations Manager

Mediterranean Wraps
03.2009 - 08.2021

Bookkeeper

Kan Zamman LLC
03.2008 - 12.2018

Bachelor of Arts - Accounting And Finance

Yarmouk University

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