Badhri Narayan Ramesh
Princeton
Summary
Dynamic professional with extensive experience in managing service delivery operations, ensuring seamless integration of services while leveraging AI-driven solutions to enhance customer experiences. Proven ability to utilize strategic planning and stakeholder management to boost service efficiency and elevate client satisfaction. Demonstrated success in implementing process improvements and leading high-performing teams, consistently achieving operational excellence and fostering a culture of continuous improvement. Committed to driving results through innovative approaches and a strong focus on customer advocacy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Lead - Infrastructure Services
Neurealm
05.2025 - Current
- Infrastructure Service Delivery Manager, overseeing diverse, global teams to strategically manage and optimize service delivery across complex hybrid IT environments.
- Championed AI Initiatives for Clients across Hybrid Infrastructure environment
- Manage key stakeholder relationships and vendor performance
- Led cross-functional teams to deliver projects on time and within budget.
- Streamlined project workflows, enhancing efficiency and reducing turnaround times.
Solutions Consultant
GAVS Technologies
05.2023 - 04.2025
- Developed tailored AI Ops led solutions to meet client-specific requirements and enhance system functionality.
- Transition Manager for Service Transition from Incumbent for New deals
- Service Delivery Enablement & Driving Accounts development with existing Clientele
- Collaborated with cross-functional teams to drive project success and ensure alignment with client objectives.
- Conducted comprehensive needs assessments to identify client challenges and recommend effective strategies.
- Streamlined processes by implementing best practices, resulting in improved efficiency across projects.
Lead Consultant
GAVS Technologies
09.2020 - 04.2023
- Developed tailored solutions to meet client-specific requirements and enhance system functionality.
- Championed end to end Bid management process.
- Performed Assessments of Clients IT environment and recommended AI ops driven solutions and recommendations.
Assistant Manager
Rane Madras Ltd (RML)
07.2018 - 06.2020
- Drove New Product development from RFQ to Production Stage
- Drove Pan India AFM sales including State Transport Corporations and New Product Development exclusive to AFM
- Developed and implemented strategic initiatives to improve customer satisfaction and service delivery.
- Analyzed market trends to inform product development and competitive positioning strategies.
- Coordinated cross-functional projects, ensuring alignment with organizational goals and timelines.
Lead Engineer - Marketing
Turbo Energy Limited
03.2014 - 07.2018
- Account Management for major Automotive customers ( Maruti Suzuki, Turk Traktors) from RFQ stage of the product to Post Supplies, Payments/ payment reconciliation and Quality issues handling.
- Project Manager for New Product Development for Aftermarket Space
Engineer
Southern Gauges and Fine Components
06.2010 - 06.2012
- Responsible for the movement of products from raw material to finished goods, dispatch and payments
- Streamlined manufacturing processes, reducing waste and improving production efficiency.
- Implemented quality control measures, ensuring compliance with industry standards and regulations.
Education
Master of Business Administration (MBA) - General
James Cook University
01.2013
BE - Mechanical Engineering
Easwari Engineering College
01.2010
High School/Secondary Diplomas and Certificates - undefined
Modern School
01.2006
Skills
- Generative AI
- Executive Planning
- Artificial Intelligence (AI)
- Customer service
- Teamwork and collaboration
- Problem-solving
- Customer satisfaction
- Client relationship management
Certification
- Generative AI for Executives and Business Leaders Specialization
- Managing AI Projects: From Strategy to Delivery
- Product Management
- Key Account Management
- Certified Six Sigma (Lean/DFSS) Green Belt Manager
Languages
English (Full Professional)
Tamil (Native or Bilingual)
Timeline
Project Lead - Infrastructure Services
Neurealm
05.2025 - Current
Solutions Consultant
GAVS Technologies
05.2023 - 04.2025
Lead Consultant
GAVS Technologies
09.2020 - 04.2023
Assistant Manager
Rane Madras Ltd (RML)
07.2018 - 06.2020
Lead Engineer - Marketing
Turbo Energy Limited
03.2014 - 07.2018
Engineer
Southern Gauges and Fine Components
06.2010 - 06.2012
BE - Mechanical Engineering
Easwari Engineering College
High School/Secondary Diplomas and Certificates - undefined
Modern School
Master of Business Administration (MBA) - General
James Cook University
Honors-Awards
Star of the Quarter Award, Ideation Award, Star Performer of the Quarter, Star Team of the Quarter