Badi' Joyce

Provided commercial security solutions for a wide variety of businesses in both the private and government sectors. Cloud and Software based Access Control, Cloud Video, VMS, Wireless/Hardwired Security Systems.

Met with decision makers that include sole proprietors and executives to determine their security needs, so that a solution can be developed that will meet both their current and future security needs.

Trained end users how to uses how to properly use systems purchased.

Acted a liaison between customer and manufacture to facilitate trainings and demos.

Responsible for designing and selling security systems to small businesses and residential customers. Conducted sales appointments with potential customers to determine security needs and solutions while consistently surpassing company expectations by more than 50%.

Responsible for designing and selling security systems to small businesses and residential customers. Conducted sales appointments with potential customers to determine security needs and solutions while consistently surpassing company expectations by more than 50%.

Responsible for selling supplemental health insurance to local businesses. Conduct sales meetings with business owners with a goal of opening new accounts and consistently achieving a closing ratio of more than 50%. Hold group meetings with the employees of newly opened accounts to educate and sell insurance products while maintaining a closing ratio of 60%. Regular member of the Winner’s Circle a monthly recognition based on number of new accounts opened. Promoted to Coordinator in Training after one quarter of production based on superior presentation skills and product knowledge as well as production. Recognized for opening the third most groups in the first quarter 2009 and a rising star in the region.

Managed a team of five officers and three support staff. Met new student enrollment goals by providing direction and training and exceeded quarterly goals. Ensured that the University’s admissions standards and ethical expectations were communicated and followed by the individuals reporting to me. Implemented cost saving policies reducing overhead office expenses by nearly 25%. Interviewed and hired employees. Certified as behavioral based interviewer.

Dealership’s #1 ranked salesperson in CSI (Customer Satisfaction Index) 8 consecutive months and maintained 100% CSI for the past 18 months. Recognized as salesman of the month on several occasions for most cars sold. Responsible for the sale of new and used luxury vehicles by providing key product information to customers highlighting the value of the vehicle in which they are interested, overcoming objections and negotiating a purchase price. Provided exceptional customer service by maintaining customer contact after the delivery of the vehicle to ensure their satisfaction and understanding of vehicle features.

Investigated, evaluated and settled homeowners’ property claims with loss amounts exceeding one million dollars using computer based tools. Worked with specialized professionals, contractors, service providers and policyholders to negotiate settlements that were both fair to the customer while keeping company profitability in mind. Recognized as claim representative of the month based on outstanding customer service.

Member of management team over-seeing 36 agents in Prince George’s County. Responsible for driving sales of insurance and financial services products by providing product specific training in both classroom and one-on-one settings. Designed and implemented sales promotions resulting in more than a 10% increase in sales. Planned meetings and conferences for groups ranging in size from 10 to 80 people with budgets exceeding forty thousand dollars. Served on and chaired several committees that planned community outreach events.

Telephone representative for outsource company representing Microsoft. Responsible for providing inside sales and extensive customer service. Member of Escalation Team, a group of senior representatives who assumed supervisory roles when responding to complaints from customers.