Badia Johnson
Hampton,GA
Summary
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Bar Team Leader
Levy Restaurants
01.2022 - Current
- Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele''s preferences.
- Cultivated positive team dynamics by fostering open communication and providing constructive feedback.
- Developed staff skills through comprehensive training programs and ongoing mentorship.
- Coordinated private events at the venue by working closely with clients to create tailored experiences that met their specific needs.
- Successfully resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
Shift Supervisor
Fletchers Place
02.2018 - Current
- Closed out cash register and prepared cashier report at close of business.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Bartender
Levy Restaurants
01.2022 - 12.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Ford Fry Restaurants
03.2021 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
Graduate Certificate - Billing & Coding
DeVry University
Chicago, IL05-2024
Skills
- Customer feedback analysis
- Customer service
- Problem-solving
- Time management
- Clear communication
- Team leadership
- Guest interaction
- Cash handling
- Decision-making
- Customer relations
- Quality control
Timeline
Bar Team Leader
Levy Restaurants
01.2022 - Current
Bartender
Levy Restaurants
01.2022 - 12.2023
Bartender
Ford Fry Restaurants
03.2021 - 05.2022
Shift Supervisor
Fletchers Place
02.2018 - Current
Graduate Certificate - Billing & Coding
DeVry University
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