Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Badr Abujazar

Orlando,FL

Summary

Dynamic and motivated professional with a proven track record in customer service and logistical operations, combined with a strong foundation in data science and technology. Experienced in training staff and managing customer interactions at Publix, demonstrating exceptional leadership and problem-solving abilities. At Avalmed, a medical sales company, adeptly handled scheduling shipments, liaising with companies and hospitals, and overseeing the packaging and shipping of products, showcasing meticulous attention to detail and organizational skills. Currently pursuing an Associate of Arts degree at Valencia College, with plans to graduate in May and transfer to the University of Central Florida to obtain a Bachelor of Science in Data Science by 2027. Proficient in Python and committed to leveraging analytical skills and technical knowledge to drive innovation and efficiency. Eager to contribute to a team that values strategic thinking and continuous learning.

Overview

3
3
years of professional experience

Work History

Medical Sales and Product Coordinator

Avalmed
05.2021 - Current
  • Scheduled and coordinated shipments, ensuring timely delivery of medical products.
  • Analyzed sales data to identify trends and opportunities for growth, leading to the development of successful product strategies.
  • Managed direct communication with companies and hospitals, building strong professional relationships.
  • Responsible for packaging and shipping products, adhering to strict quality and safety standards.

Customer Service Representative

Publix
08.2021 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science - Data Science

University of Central Florida
Orlando, FL
05.2027

Associate of Arts -

Valencia College
Orlando, FL
05.2024

Skills

  • Competitive Analysis
  • Product Documentation
  • Product Positioning
  • Strategic Planning
  • Customer Relationship Management
  • Time Management
  • Project Management
  • Remote Work
  • Teamwork and Collaboration
  • Attention to Detail
  • Computer Coding

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Publix
08.2021 - 12.2023

Medical Sales and Product Coordinator

Avalmed
05.2021 - Current

Bachelor of Science - Data Science

University of Central Florida

Associate of Arts -

Valencia College
Badr Abujazar