Badr Rguibi
Kyrenia,Cyprus
Summary
Results-driven professional with over 13 years of progressive experience in operations management, team leadership, financial services, quality assurance, and multilingual interpretation. Demonstrated success in leading cross-functional teams, optimizing business operations, improving customer retention, and ensuring regulatory compliance within highly regulated industries. Experienced in managing staff, streamlining processes, conducting quality control, and building strong client relationships. Adept at working in fast-paced, multicultural environments with excellent communication, problem-solving, and leadership skills. Currently pursuing a degree in Business while seeking opportunities to leverage extensive management and operational expertise to drive organizational success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Quality Control Specialist
Fortrade LTD
Istanbul, Turkey
03.2024 - 11.2025
- Conducted quality assurance reviews and provided detailed performance feedback to improve service delivery and operational efficiency.
- Identified process improvement opportunities to enhance compliance and elevate customer service standards.
- Worked cross-functionally with management to implement continuous operational improvements.
- Collaborated with Business Development teams to ensure sales quality, regulatory compliance, and adherence to client communication standards.
Retention Team Leader
Fortrade KTD
08.2021 - 03.2024
- Led and mentored a high-performing team of account managers focused on client retention and long-term relationship management.
- Developed retention strategies that enhanced customer satisfaction and increased client lifetime value.
- Monitored team performance using KPIs, conducted coaching sessions, and performed evaluations to drive improvement.
- Ensured compliance with regulatory requirements and internal policies to maintain operational integrity.
Conversion Team Leader
Fortrade LTD
05.2020 - 08.2021
- Promoted to Team Leader from Financial Conversion Executive due to strong performance.
- Supervised conversion team operations, coaching and training members to enhance skills and achieve goals.
- Facilitated onboarding of new clients, ensuring high standards of customer service throughout the process.
- Worked closely with senior management to improve team productivity and achieve business objectives.
Court Interpreter
Day Translations
Tampa, Florida
07.2016 - 09.2019
- Delivered accurate, impartial interpretation for parties, attorneys, judges, and clients, facilitating clear communication in legal proceedings.
- Provided professional interpretation services for criminal, civil, and immigration court proceedings.
- Maintained strict confidentiality and ensured compliance with professional interpreting standards, safeguarding sensitive information in legal contexts.
- Conducted remote interpretation assignments via Skype and other virtual platforms, ensuring accessibility and continuity of services.
Manager at IHOP Corporation
IHOP
Tampa, Florida
02.2012 - 06.2016
- Started as a Line Cook and earned promotion to Restaurant Manager through strong performance and leadership.
- Managed staff scheduling, employee timekeeping, inventory control, and daily restaurant operations.
- Coordinated purchasing and supplier orders through Sysco and US Foods.
- Ensured efficient kitchen operations, food quality, and compliance with health and safety standards while supporting business growth.
Education
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FL06-2016
Skills
- Team Leadership & People Management
- Operations & Process Improvement
- Quality Assurance & Compliance
- Customer Relationship Management (CRM)
- Client Retention & Account Management
- Performance Monitoring (KPIs)
- Problem Solving & Communication
Languages: Arabic (Native), English (Fluent), French (Fluent), Turkish (Basic – Currently Studying)
Certification
- The Council for Six Sigma Certification.
- National Food Safety Manager
Certification
Timeline
Quality Control Specialist
Fortrade LTD
03.2024 - 11.2025
Retention Team Leader
Fortrade KTD
08.2021 - 03.2024
Conversion Team Leader
Fortrade LTD
05.2020 - 08.2021
Court Interpreter
Day Translations
07.2016 - 09.2019
Manager at IHOP Corporation
IHOP
02.2012 - 06.2016
Associate of Science - Business Administration And Management
Hillsborough Community College