Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wanda Smith-Ell

Medical Secretary
Antioch,CA

Summary

Compassionate caregiver with extensive experience at Children's Hospital Oakland, providing emotional support and physical mobility assistance. Demonstrated ability to enhance patient well-being through effective communication and meticulous documentation. Skilled in administering medications and preparing nutritious meals, ensuring optimal health outcomes for clients while fostering independence and dignity.

Experienced with providing quality in-home care and support to clients. Utilizes empathy and patience to assist with daily activities and promote client dignity. Strong understanding of health and safety protocols, ensuring secure and nurturing environment for those in need.

Care professional with proven track record in delivering compassionate and reliable in-home support services. Adept at assisting clients with daily living tasks and ensuring their comfort and safety. Known for strong teamwork and adaptability to changing care needs, fostering supportive environment.

Diligent [Desired Position] with solid foundation in providing compassionate care and support to clients. Proven ability to assist with daily living activities while maintaining safe and clean environment. Demonstrated effective communication and problem-solving skills to enhance client well-being.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

31
31
years of professional experience

Work History

IHSS Care Provider

State Of California
03.2023 - Current
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced client well-being by providing compassionate care and support tailored to individual needs.

General Laborer

Amazon
05.2024 - 08.2024
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Used variety of hand and power tools to complete tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Increased productivity with effective communication and collaboration among team members.

IHSS Care Provider

State of California, Department of Social Services
01.2000 - 03.2008
  • Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported clients in managing personal finances, paying bills, and budgeting responsibly.
  • Maintained strict confidentiality regarding all aspects of client personal information and medical history.
  • Followed nutritional plans to prepare optimal meals.
  • Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.

Unit Secretary (Ward Clerk)

Children's Hospital of Oakland, CA
08.1999 - 09.2001
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.
  • Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Transcribed doctors' medication orders, lab test requests, and care plans.

Patient Care Assistant

Children's Hospital Oakland
08.1994 - 08.1996
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Gathered medical information, weight and height measurements and vital signs.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
  • Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
  • Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Transported food trays and aided with feeding.
  • Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
  • Provided emotional support to patients during difficult moments, fostering trust and rapport.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Graduate Certificate - Certified Medical Assistants, Cert. Phlebotomy

Oakland College of Medical And Dental Assistants
Oakland

Certified Medical Assistant, Certified Phlebotomy - Certified Nursing Assistant And Certified HHA

Oakland Evening Adult School
Oakland, CA

High School Diploma -

Carroll High School
Monroe, LA
06-1983

Skills

  • Emotional support
  • Grooming assistance
  • Physical mobility support
  • Compassionate caregiving
  • Transportation assistance
  • California Driver's license
  • Medication administration
  • Medication organization
  • Nutritional meal preparation
  • Clinical documentation and reporting
  • Emergency response
  • Records maintenance
  • Errands
  • Filing and data archiving

Timeline

General Laborer

Amazon
05.2024 - 08.2024

IHSS Care Provider

State Of California
03.2023 - Current

IHSS Care Provider

State of California, Department of Social Services
01.2000 - 03.2008

Unit Secretary (Ward Clerk)

Children's Hospital of Oakland, CA
08.1999 - 09.2001

Patient Care Assistant

Children's Hospital Oakland
08.1994 - 08.1996

Graduate Certificate - Certified Medical Assistants, Cert. Phlebotomy

Oakland College of Medical And Dental Assistants

Certified Medical Assistant, Certified Phlebotomy - Certified Nursing Assistant And Certified HHA

Oakland Evening Adult School

High School Diploma -

Carroll High School

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Wanda Smith-EllMedical Secretary