Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

WALTER CANALES

Hialeah,HIALEAH

Summary

Diligent Labor Worker with experience performing a variety of technical and manual tasks. Maintains cleanliness of the work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, hospitality, custodial work and four years of culinary class.

Overview

7
7
years of professional experience

Work History

Night Auditor/Front Desk

Riviera Suites South beach
05.2023 - Current
  • Made sure all guest where in house and there were no departures left in system by end of day
  • Performed full bucket list of all in house guest to find if there where any missing info, signatures, IDs or payments that were not processed when guest first checked in
  • Looked through all inactive accounts w/ balance to see if it was something I could resolve, and release any pending authorizations that didn't have pending folio balance
  • Walk 3 buildings make sure there are no none guest trespassing in hotel property and keep area clean
  • Resolved any guest inquiries and compliant to best of ability, with tools I have at hand in overnight shift
  • Perform any walk ins when rooms are available
  • Fix any 999 rates in INFOR HMS system before running the day
  • Run the new day at 3:00 am and download all the end of day reports for management
  • Report any no shows, and inactive accounts w/ balance that i was unable to fix to management in an email
  • Look through the reservations of the next day and reports any special request that they have as well as fix any auto transfer mistakes that the reservations has

Fry Cook

Wingstop Restaurant
11.2019 - 05.2023
  • Prepped most of the product that we would sell for that day
  • Make sure everything is stocked up before the store opens
  • Fry cooks both thick cut French fries and wings in a manner that would maximize the customers happiness, by making sure everything finishes cooking at similar times to ensure that all of the customers' food is nice and hot when they receive it
  • If the manager is busy it is my responsibility to take over the kitchen while they are occupied
  • Make sure my area of operation is sanitized to ensure fast and clean service
  • At the end of my shift it was my responsibility to make sure all the trash was taken out before I left.

Cashier

Wendy's Restaurant
04.2017 - 06.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Collected and authorized payments of guests
  • Worked closely with the shift manager to solve problems and handle customer concerns
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Used POS system to enter orders, process payments and issue receipts.

Volunteer

Miami Jackson Senior High School
08.2017 - 06.2019
  • Assisted with special events or programs
  • Maintained clean, neat and operational facilities to serve program needs
  • Used strong interpersonal communication skills to convey information to others
  • Supported engaging, fun and smooth-running events by helping with organization and planning
  • Greeted visitors and answered questions about the program, requirements and opportunities
  • Volunteered with groups and organizations to help make measurable differences for program recipients
  • Coordinated food, clothing and household items for disadvantaged individuals and families
  • Supported staff with clerical work and other office tasks
  • Tracked volunteer hours in spreadsheets.

Education

High School Diploma -

Miami Jackson Senior High School
Miami, FL

Servsafe certified. 3/20 -

Skills

  • MS Office
  • Time Management
  • Customer Service
  • Staff Training
  • Answering Phones
  • Adaptability and Dependability
  • Hospitality
  • INFOR HMS
  • Front Desk Operations
  • Multitasking and Organization
  • Problem-Solving
  • Strong Work Ethic
  • Punctual and Dependable
  • Teamwork and Collaboration

Languages

  • Bilingual in Spanish and English

    • Languages

    English
    Native or Bilingual
    Spanish
    Native or Bilingual

    Timeline

    Night Auditor/Front Desk

    Riviera Suites South beach
    05.2023 - Current

    Fry Cook

    Wingstop Restaurant
    11.2019 - 05.2023

    Volunteer

    Miami Jackson Senior High School
    08.2017 - 06.2019

    Cashier

    Wendy's Restaurant
    04.2017 - 06.2021

    High School Diploma -

    Miami Jackson Senior High School

    Servsafe certified. 3/20 -

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