Baelee Luce
Kingston,Tennessee
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
05.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Crew Member
McDonald's
05.2022 - 05.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
Online Personal Shopper
Walmart
09.2021 - 01.2022
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
Restaurant Waiter
Monical's Pizza
11.2018 - 01.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
Milford High School
Milford05.2021
Skills
- Equipment Troubleshooting
- Quality Assurance
- Schedule Oversight
- Safety Compliance
- Team Development
- Decision-Making
- Punctual and Reliable
- Documentation and Reporting
- Tech-Savvy
- Flexible Schedule
- Relationship Building
- Interpersonal Skills
- Training and Mentoring
- Accurate Money Handling
- Opening and Closing Procedures
- Energetic and Enthusiastic
- Delegating Work
- Handling Customer Complaints
- Mentoring and Coaching
- Goal setting
- Organizational skills
- Team leadership
- Staff motivation
- Problem-solving abilities
Timeline
Shift Manager
McDonald's
05.2023 - Current
Crew Member
McDonald's
05.2022 - 05.2023
Online Personal Shopper
Walmart
09.2021 - 01.2022
Restaurant Waiter
Monical's Pizza
11.2018 - 01.2019
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
Milford High School
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