Baelyn Lopez
Youngtown,AZ
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales at Cracker Barrell. Excelled in inventory management and guest engagement, demonstrating exceptional customer service and strong work ethic. Skilled in leveraging hospitality expertise to meet and exceed sales targets, fostering repeat business through personalized service.
Overview
2
2
years of professional experience
Work History
Server, Sales Associate
Cracker Barrell
Glendale, AZ
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Back Room Manager
Spirit Halloween LLC
Goodyear, AZ, Desert Sky, AZ
10.2023 - 11.2024
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reduced stock discrepancies by conducting thorough audits and implementing corrective actions.
- Streamlined backroom operations for increased productivity through effective staff scheduling and task delegation.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Pacsun
Glendale, AZ
11.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Highschool Senior - Highschool
Raymond S Kellis
Glendale Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Sales expertise
- Inventory management
- Task prioritization
- Guest seating
- Item promotion
Timeline
Server, Sales Associate
Cracker Barrell
10.2023 - Current
Back Room Manager
Spirit Halloween LLC
10.2023 - 11.2024
Sales Associate
Pacsun
11.2022 - 07.2024
Highschool Senior - Highschool
Raymond S Kellis