Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

B.A. FIORELLA RUSSO

ORLANDO,FL

Summary

Bachelor of Industrial Relations, fluent bilingual (Spanish/English), graduated in 2011 in Venezuela in which I worked for more than 05 years in the public sector in the finance department, where I handled payroll over 28,000 employees, performing wage and salary payment tasks, vacations, calculation of years of service for the retirement process, and other functions performed by the accounting and finance department, supported by operating systems such as Excel and Word and management systems payroll. Subsequently, after moving to the US, I worked with a small medical transportation company, where I have worked as a Administrative Assistant and Dispatcher Coordinator using route generation programs, communication platforms, managing the workforce like Hubstaff and supporting with the use of operating systems like Word and Excel. I consider that I am a responsible and proactive person, with high knowledge in customer service, in the use of software such as the Excel program, work platforms such as Hubstaff and bilingual, which generates a plus to perform efficiently in any job position.

Overview

3
3
years of professional experience

Work History

Team Member

Chronic Tacos
06.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Assisted customers in selecting merchandise best suited to needs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.

Administrative Assistant

AMERICA MEDTRANS LLC
07.2021 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Assisted coworkers and staff members with special tasks on daily basis.

Dispatcher Coordinator

AMERICA MEDTRANS LLC
11.2020 - 06.2021
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Education

Bachelor of Arts - Industrial Relations

UNIVERSIDAD DR RAFAEL BELLOSO CHACIN
ZULIA, VENEZUELA
11.2011

Skills

  • Customer Service
  • Report Analysis
  • PC Proficiency
  • Prioritization
  • Data Entry Documentation
  • Training and Development
  • Microsoft Windows
  • Labor Relations
  • Excel Spreadsheets
  • Administrative Procedures
  • Process Optimization

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Administrative Assistant

AMERICA MEDTRANS LLC
07.2021 - 12.2021

Team Member

Chronic Tacos
06.2021 - Current

Dispatcher Coordinator

AMERICA MEDTRANS LLC
11.2020 - 06.2021

Bachelor of Arts - Industrial Relations

UNIVERSIDAD DR RAFAEL BELLOSO CHACIN
B.A. FIORELLA RUSSO