BAFO JOSEPH
New York,NY
Summary
Dynamic professional with a proven track record at Soho House, specializing in enhancing operational efficiency and customer satisfaction. Expert in data gathering and relationship building, I've significantly improved service delivery and staff proficiency. Skilled in problem resolution and adaptability, my contributions have fostered long-term client relationships and streamlined membership coordination.
Overview
6
6
years of professional experience
Work History
SOHO WORKS COORDINATOR
Soho House
New York, USA
08.2022 - Current
- Delivered expert technical support, enhancing staff proficiency in planning and membership ordinances
- Address customer requests and inquiries, enhancing satisfaction and engagement
- Identify and promptly address customer needs, ensuring efficient service delivery
- Streamline membership coordination, improving operational efficiency and customer satisfaction
- Collaborate with staff to optimize membership services and boost engagement
EVENTS MANAGER
Champers Restaurant
New York, USA
05.2022 - 07.2022
- Collaborated with clients to tailor event solutions, ensuring high satisfaction
- Enhanced client events through personalized planning, achieving an uplift in customer satisfaction and growth in service
- Managed event details to ensure adherence to client specifications
- Eagerly tackled client challenges, delivering tailored event experiences
FRONT OFFICE AGENT
Soho House & Co
New York, USA
02.2020 - 05.2022
- Streamlined visitor check-in process, enhancing staff-visitor communication and achieving daily goals in communication and organization
- Managed office records, maintained accurate documentation, streamlining operations
- Oversaw security and telecommunications systems, improving office safety and connectivity
- Scheduled appointments, maintained calendar, optimizing time management and productivity
SERVER/RUNNER
Bareburger Organic
New York, USA
05.2019 - 01.2020
- Ensured customer satisfaction in a fast-paced environment, delivering high-quality organic food
- Efficiently managed food running duties, contributing to a seamless dining experience
- Collaborated with team members to maintain service standards and enhance operational efficiency
FUNDING SPECIALIST
Empower Group
New York, USA
11.2018 - 04.2019
- Facilitated business financing solutions, managing new and existing client accounts for optimal growth
- Secured funding for clients, resulting in improved business operations and increased client satisfaction
- Managed client accounts, ensuring timely financing solutions and fostering long-term client relationships
Education
Washington
Sioux Falls, SD05.2008
Skills
- Event Planning
- Relationship Building
- Teamwork
- Problem Resolution
- Adaptability
- Critical Thinking
- Attention to Detail
- Time Management
- Document Management
- Contract Management
Languages
Arabic, Nuer
Timeline
SOHO WORKS COORDINATOR
Soho House
08.2022 - Current
EVENTS MANAGER
Champers Restaurant
05.2022 - 07.2022
FRONT OFFICE AGENT
Soho House & Co
02.2020 - 05.2022
SERVER/RUNNER
Bareburger Organic
05.2019 - 01.2020
FUNDING SPECIALIST
Empower Group
11.2018 - 04.2019
Washington
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