Bah Mamadu
Andover,MN
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Exceptional relationship-building and customer service skills relating to communicating with all levels, from customers to technical staff to senior management. Deliver timely delivery and effective responses to customer requirements.
Overview
18
18
years of professional experience
Work History
Technology Services Specialist – IT Division
City of Brooklyn Park
Brooklyn Park, Minnesota
04.2021 - Current
- Provide technical support to City staff by tracking and responding to requests using the City's service desk management system
- Deploy and maintain City hardware and software, including PC's, mobile devices, VoIP phones, multi-function devices, scanners, cell phones, and software used for City business.
- Provide ongoing support for all video conferencing and coordinate A/V vendors.
- Coordinate and manage the administration and support of the City's local area network related to backups, security setup and documentation
- Participate in an on-call rotation.
- Analyzed the company's expenditures and developed financial models.
- I worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
- I oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationships with fellow staff and management.
Tech Support Analyst
Christopher and Banks Corporate
Denver, CO
08.2018 - 01.2021
- Monitored server utilization metrics such as disk space usage and processor load in order to anticipate potential capacity issues.
- Evaluated third party products for compatibility with the existing technology stack before making recommendations about their adoption.
- Maintained positive working relationships with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
- Maintained equipment, remote troubleshooted, and repaired hardware and software.
- Maintained constant communication with management and customers
- Perform AD and SCCM, and help with migration from Windows 7 to 10
- Manage voice/VoIP phones with Ring Central All-in-one phone, video conferencing, & team messaging.
- Installed, configured, tested, maintained, monitored, and troubleshot operating systems, application software, hardware devices, printers, and scanners.
Technical Analyst II
Rose Medical Center
08.2015 - 08.2018
- Installs and repairs facility and division IT&S equipment
- Analyzes and provides hands-on support
- Performs facility-based moves, adds, and changes (MACs), as needed
- Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
- Configure Printers, Scanners, and install Cisco Cameras, Analog Phones, IP Phones, and configuration
- Active Directory Certificate Services, and SCCM
- Configure and troubleshoot and maintain variety of computing devices and applications, which include, but are not limited to: Windows, mobile devices and iOS.
Warehouse Associate
Wesco International
06.2006 - 05.2015
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Staged and sorted products for loading.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Used computer and company software to enter shipment and inventory records.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
Associate of Applied Science Degree in Network System Administration -
ITT Technical Institute
Aurora, CO09.2013
Skills
- Lead Tech Refresh 2018 which ended with a 100% asset discovery and successful deployment
- Experience with configuring and troubleshooting and maintaining variety of computing devices and applications, which include, but are not limited to: Windows, MS365, Azure, mobile devices and iOS
- Idea Development and Brainstorming
- Process Improvement
- Installs and repairs facility and division IT&S equipment
- Analyzes and provides hands-on support
- Performs facility-based moves, adds, and changes (MACs), as needed
- TCP/IP and Subnetting
- Knowledge of BMC Remedy, Trackit, ITSM Tool
- Create and add users to Pages through American Messaging and Extension
- Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as needed
- Configure Printers and Scanners
- Install Cisco Cameras, Analog Phones, IP Phones, and configuration
- Active Directory Certificate Services, and SCCM
- Fluent in Arabic, Fulani, and Mende
References
References will be available upon request.
Languages
Arabic
Professional
Fulani
Professional
Mende
Professional
Timeline
Technology Services Specialist – IT Division
City of Brooklyn Park
04.2021 - Current
Tech Support Analyst
Christopher and Banks Corporate
08.2018 - 01.2021
Technical Analyst II
Rose Medical Center
08.2015 - 08.2018
Warehouse Associate
Wesco International
06.2006 - 05.2015
Associate of Applied Science Degree in Network System Administration -
ITT Technical Institute
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