Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline
Generic

Baha Manasra

Houston

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

3
3
years of professional experience

Work History

Associate

La Madeline
Houston
12.2022 - Current
  • Optimize checkout workflows by analyzing customer patterns, reducing wait times by 25%
  • Make sales referrals, cross-sell products, and introduce new ones
  • Manage daily cash reconciliations with attention to detail, achieving a 99% accuracy rate in financial reporting
  • Resolve customer service issues by applying critical thinking and interpersonal skills, improving overall customer satisfaction by 60%

Program Leader

Club Rewind
Cypress
09.2022 - 05.2023
  • Served as a program ambassador to promote the program within the district, school, and community
  • Assisted in implementing regular safety drills and procedures, ensuring a 100% compliance rate and improving overall safety awareness across the team
  • Utilized positive behavior strategies and maintained professionalism in interactions with children, CFISD staff members, improving children engagement by 15%

Education

Bachelor of Science - Mechanical Engineering

University of Houston
Houston, Texas
12.2027

Associate of Science - Mechanical Engineering

Lone Star College
Cypress, Texas
05.2024

Skills

  • C
  • MATLAB
  • Excel
  • AutoCAD
  • Problem solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Work Planning and Prioritization
  • Customer service
  • Cash handling
  • Dining customer service
  • POS system operation

Projects

Steam Turbine Stimulation, University of Houston, 11/24, Designed a steam turbine system in SolidWorks, focusing on blade geometry for improved energy efficiency., Performed CFD and FEA simulation to analyze steam flow, thermal effects, and structural integrity, achieving a 12% increase in efficiency., Collaborated with a multidisciplinary team to align the design with system requirements and documented results in a technical report., Validated turbine performance under varying operational conditions to ensure reliability and manufacturability. Automated Robotic Arm, Lone Star College, 03/24, Designed and built a 3-DOF robotic arm controlled by Raspberry Pi, including CAD modeling and FEA analysis for joint stress optimization., Implemented a PID algorithm in Python to achieve precise position control using encoder feedback., Conducted system performance testing, achieving ±1 mm positioning accuracy under a 500g load., Documented the design process, simulations, and coding for project presentation.

Timeline

Associate

La Madeline
12.2022 - Current

Program Leader

Club Rewind
09.2022 - 05.2023

Bachelor of Science - Mechanical Engineering

University of Houston

Associate of Science - Mechanical Engineering

Lone Star College
Baha Manasra