Bahar Araz
Vance
Summary
Dynamic retail professional with a proven track record at Starboard Cruise Line Services, excelling in team leadership and operational excellence. Expert in inventory control and strategic problem solving, I successfully enhanced guest satisfaction and drove sales initiatives, achieving revenue targets through innovative promotional strategies and exceptional customer service. Resourceful professional in management operations, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies, and enhancement of team performance.
Overview
10
10
years of professional experience
Work History
Assistant Gift Shop Manager
Starboard Cruise Line Services
Miami
06.2018 - Current
- Company Overview: LVMH Subsidiary.
- Oversaw day-to-day operations onboard retail stores, ensuring seamless execution of sales strategies, store policies, and standards, and international maritime compliance.
- Sales Performance: Developed and implemented sales initiatives, achieving or exceeding revenue targets through effective merchandising and promotional activities.
- Team Leadership: Trained, coached, and supervised a diverse team of retail staff, fostering high performance, and excellent customer service.
- Inventory Management: Monitored and maintained optimal inventory levels, ensuring accurate stock counts, timely replenishment, and minimal shrinkage.
- Customer Experience: Delivered exceptional guest experiences by maintaining high store presentation standards, product knowledge, and personalized service.
- Compliance and Auditing: Ensured compliance with maritime regulations, corporate policies, and onboard health and safety standards.
- Reporting and Analysis: Analyzed sales trends and partnered with District Managers and Directors to set and achieve short- and long-term organizational goals.
- Cost Management: Controlled operational expenses, including staffing, supplies, and shipping, while maximizing profitability.
- Key Achievement: Successfully led operations for retail services on some of the world’s largest and most luxurious cruise ships, enhancing efficiency and guest satisfaction in high-pressure environments.
- LVMH subsidiary.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained and supervised employees on store policies and procedures.
- Created weekly work schedules for employees based on anticipated customer traffic patterns.
- Developed promotional materials to advertise special offers in the shop.
Luxury Sales Associate
MSC Cruises
Meditarian
07.2015 - 05.2018
- Resolved customer complaints in an efficient and timely manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Processed payments accurately and efficiently using point-of-sale systems.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Executed daily store operations including opening and closing procedures.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Created attractive window displays to draw attention to merchandise.
- Adhered to company policies and procedures when handling customer transactions.
- Generated reports related to sales performance analysis.
Education
BBA - Business Administration
IZMIR DOKUZ EYLUL UNIVERSITESI
06-2012
High School Diploma -
Bornova Anatolian High School
Izmir Turkey06-2004
Skills
- Leadership and People Development
- Operational Excellence
- Strategic Problem Solving
- Global Perspective
- Public speaking
- Inventory control
- Team leadership
- Employee training
- Sales analysis
- Promotional strategies
- Operational efficiency
- Conflict resolution
Hobbies and Interests
- Travel & gastronomy
- Growth through reading
- Financial Markets & Stock Investing
Languages
- Turkish, Native
- English, C2 Advanced (9.4 grade)
Timeline
Assistant Gift Shop Manager
Starboard Cruise Line Services
06.2018 - Current
Luxury Sales Associate
MSC Cruises
07.2015 - 05.2018
BBA - Business Administration
IZMIR DOKUZ EYLUL UNIVERSITESI
High School Diploma -
Bornova Anatolian High School
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