Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bahar Marwa Yusufi

Hayward,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, seeking employment, with excellent analytical skills and a demonstrated commitment to providing great customer service. Seeking a position that will allow me to use and improve my current skills, learn new skills, continue to multitask and work well under pressure.

Overview

5
5
years of professional experience

Work History

Hotel Front Desk Receptionist

Doubletree By Hilton Hotel
01.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected room deposits, fees, payments
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.

Front Desk Receptionist

Four Points || Marriott Hotel
10.2021 - 03.2022
  • Welcomed each new arrival pleasantly and confirmed reservation and identification
  • Settled accounts
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Resolved service-related problems and documented actions in the system
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

Crew member

Jack in the box
03.2019 - 07.2021
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Nursing Pre Reqs -

California State University- East Bay
Hayward, CA

HS Diploma -

Mount Eden High school
Hayward, CA

Licensed Vocational Nurse

Gurnick Academy of Medical Arts
San Mateo, CA
01.2024

Skills

  • Good Communication
  • Time Management
  • Problem-Solving Skills
  • Staff Training
  • Adaptability
  • Leadership
  • Ability to work under pressure
  • Customer Service
  • Payment Processing

Languages

Persian
Native or Bilingual

Timeline

Hotel Front Desk Receptionist

Doubletree By Hilton Hotel
01.2023 - Current

Front Desk Receptionist

Four Points || Marriott Hotel
10.2021 - 03.2022

Crew member

Jack in the box
03.2019 - 07.2021

Nursing Pre Reqs -

California State University- East Bay

HS Diploma -

Mount Eden High school

Licensed Vocational Nurse

Gurnick Academy of Medical Arts

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Bahar Marwa Yusufi