Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bahjat Shaheen-Vélez

Summary

Dynamic and personable professional dedicated to delivering exceptional guest experiences in fast-paced environments. Knowledgeable in customer service principles and proficient in food and beverage service, ensuring accurate order taking and timely delivery. Committed to fostering a welcoming atmosphere that enhances guest satisfaction and builds lasting relationships. Proven ability to adapt to diverse customer needs while maintaining a positive and engaging demeanor.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pool Server

Sheraton Hotel & Resorts
06.2025 - Current
  • Greet guests warmly, take their orders efficiently, and ensure timely delivery of their food and beverages.
  • Acquired bartending expertise and learned how to make and serve alcoholic beverages according to standard recipes and guest preferences.
  • Maintained a poolside ambience by cleaning and organizing the pool and lounge area, ensuring a relaxing and upscale environment.
  • Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.

Guest Services Runner

Sheraton Hotel & Resorts
05.2024 - 08.2024
  • Delivered items from the front desk to the guests rooms such as food, toiletries, gifts, etc.
  • Maintained and organized the club lounge by cleaning and restocking regularly.
  • Assisted the housekeeping staff whenever necessary.

Host/Busser

Sheraton Hotels and Resorts
06.2022 - 01.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Trained four new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took reservations and to-go orders by phone and informed them of accurate waiting times.
  • Excelled at many different tasks from dishwashing to banquet service.

Education

Bachelor of Science - Global Business

The University of Texas At Dallas
Richardson, TX
05-2026

Skills

  • Bartending skills

  • Salesmanship

  • Guest satisfaction

  • Proper food handling

  • Cultural sensitivity

  • Service prioritization

Certification

  • Learn2Serve Food Handler Training Course (ANAB-Accredited), 360training, August 2025 - August 2027
  • Learn2Serve: TABC Seller-Server Training, 360training, August 2025 - August 2027

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pool Server

Sheraton Hotel & Resorts
06.2025 - Current

Guest Services Runner

Sheraton Hotel & Resorts
05.2024 - 08.2024

Host/Busser

Sheraton Hotels and Resorts
06.2022 - 01.2023

Bachelor of Science - Global Business

The University of Texas At Dallas

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Bahjat Shaheen-Vélez