Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

BAHRI MOUSA

LOS ANGELES,UNITED STATES

Summary

Experienced customer service professional with a robust background in hospitality, retail, and childcare. Skilled in fostering team synergy, mentoring new staff, and delivering exceptional guest experiences. Bilingual with excellent conflict resolution abilities. Focused on enhancing customer satisfaction and driving sales. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities to create positive experiences for customers.

Overview

11
11
years of professional experience

Work History

Host/Server

Yard House
07.2023 - Current
  • Optimized seating arrangements and waitlist management, reducing wait times and enhancing guest satisfaction.
  • Implemented creative solutions for improved restaurant flow.
  • Efficiently handled high-volume service, improving table turnover rates through attentive care.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Foster team synergy as a certified host trainer.
  • Train and mentor new hosts, ensuring consistent service standards and a supportive environment.
  • Optimize seating arrangements and waitlist management, reducing wait times and increasing satisfaction.
  • Maintain meticulous attention to order accuracy, allergen awareness, and guest preferences, contributing to a seamless dining experience.
  • Deliver exceptional guest experiences with extensive menu knowledge.
  • Elevate guest experiences through expert communication, management and attentive service, fostering a welcoming atmosphere that encourages repeat visits.
  • Accurately and carefully handle all guest credit card and cash transactions during checkouts to ensure a smooth departure without any issues.

Receptionist

Alexandria House
01.2019 - 02.2023
  • Managed multi-line phone system, scheduled appointments, and provided administrative support, enhancing office efficiency and guest satisfaction.
  • Utilized Microsoft Office for event organization, projects, streamlining processes and improving team collaboration.
  • Handled incoming donations and engaged with donors, contributing to successful fundraising efforts for shelter needs.
  • Resolved guest issues promptly, analyzing situations and implementing effective solutions to maintain a positive environment.
  • Actively participated in holiday events, presenting compelling cases to raise funds and support the shelter's mission.

Sales Associate

Forever 21
08.2017 - 12.2018
  • Created welcoming atmosphere for customers, efficiently handling cash and credit transactions to streamline purchasing process.
  • Managed multi-channel customer inquiries, ensuring accurate order placement and resolving issues to maximize customer satisfaction.
  • Developed tailored product recommendations, aligning customer needs with relevant promotions to drive sales and exceed targets.
  • Drove credit card sales and managed hourly finances, delivering targeted product solutions to meet budgets and boost revenue.
  • Enhanced customer purchasing experiences through personalized service, fostering loyalty and contributing to steady revenue growth.

Babysitter

Alexandria House
01.2014 - 08.2017
  • Maintained meticulous records of children's schedules, dietary needs, and developmental milestones.
  • Implemented structured routines to promote learning and growth.
  • Partnered with parents to align care strategies, providing regular updates on children's progress.
  • Adapted activities to suit individual needs and interests.
  • Developed creative, age-appropriate activities to stimulate cognitive and social development.
  • Introduced new learning concepts through interactive play and storytelling.
  • Fostered child development through tailored activities, ensuring safety and well-being for diverse age groups.
  • Collaborated with parents to align care strategies.
  • Maintained meticulous records of children's schedules and needs.
  • Implemented structured routines to promote learning and growth in a nurturing environment.
  • Communicated positively with children and guardians.

Education

SOCIOLOGY -

California State University Northridge
Northridge, CA
05.2022

Skills

  • Bilingual
  • Money management
  • Strong leadership skills
  • Accelerated learner
  • Critical thinker
  • Strong listening and comprehension skills
  • Excellent conflict resolution abilities
  • Adaptability
  • Sales strategies
  • Problem solving
  • Strong networking
  • Exceptional communication

Hobbies and Interests

  • Maintaining an active lifestyle
  • Going to the gym
  • Weight lifting
  • Photography
  • Videography
  • Fashion

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Host/Server

Yard House
07.2023 - Current

Receptionist

Alexandria House
01.2019 - 02.2023

Sales Associate

Forever 21
08.2017 - 12.2018

Babysitter

Alexandria House
01.2014 - 08.2017

SOCIOLOGY -

California State University Northridge

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BAHRI MOUSA