Bahtiyor Sultan
Transportation And Logistics
Plainfield,IL
Summary
Knowledgeable Transportation and Logistics professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Truck Dispatcher
Inka Group Inc
Naperville, IL
10.2023 - Current
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Negotiated rates with fright brokers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Developed strong working relationships with external partners such as freight brokers and shipping companies to ensure efficient collaboration in transportation process.
- Facilitated communication between drivers and management, ensuring seamless flow of information and enabling quick decision-making processes.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Worked closely with customers to effectively resolve issues and complaints.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 6 drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Scheduled and dispatched drivers to locations in All 48 States.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Transportation Manager
Ubaydulla Trans Inc
09.2020 - 10.2023
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Oversaw inventory management, ensuring accurate records were maintained for timely deliveries and stock replenishment.
- Reduced transport costs for company through strategic negotiations with vendors and carriers.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Implemented safety measures, resulting in significant decrease in accidents and injuries among drivers.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to company.
- Maintained compliance with all regulations, avoiding fines and penalties for organization.
- Trained new employees on company policies and best practices, fostering culture of excellence within department.
- Streamlined operations by implementing new technologies for better communication and data management.
- Managed team of drivers, providing support and guidance to improve performance and productivity.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited organization's bottom line.
- Consistently met budgetary targets through effective resource allocation and cost control measures.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
Transportation Safety Specialist
Vanner Inc
08.2018 - 09.2020
- Monitored transportation operations closely, identifying opportunities for enhancing safety measures and reducing risks.
- Provided expertise on federal, state, and local transportation regulations, ensuring company-wide adherence to legal requirements at all times.
- Implemented new technologies to improve transportation safety, such as GPS tracking and real-time monitoring systems.
- Coordinated emergency response efforts during critical incidents, minimizing damage and ensuring prompt resolution of issues.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into existing safety strategies for optimal results.
- Streamlined safety protocols by updating documentation and procedures in accordance with industry standards.
- Enhanced transportation safety by conducting thorough inspections and identifying potential hazards.
Education
Bachelor of Arts - Business Administration
Tashkent State Technical University
Tashkent, Uzbekistan 08.2002 - 07.2006
Skills
Route Planning and Adjustment
undefinedCertification
CDL-A
Timeline
Truck Dispatcher
Inka Group Inc
10.2023 - Current
Transportation Manager
Ubaydulla Trans Inc
09.2020 - 10.2023
Transportation Safety Specialist
Vanner Inc
08.2018 - 09.2020
Bachelor of Arts - Business Administration
Tashkent State Technical University
08.2002 - 07.2006
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