Bahtiyor Sultan
Transportation And Logistics
Plainfield,IL
Summary
Knowledgeable Transportation and Logistics professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Truck Dispatcher
Inka Group Inc
Naperville, IL
10.2023 - Current
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Negotiated rates with fright brokers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Developed strong working relationships with external partners such as freight brokers and shipping companies to ensure efficient collaboration in transportation process.
- Facilitated communication between drivers and management, ensuring seamless flow of information and enabling quick decision-making processes.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Worked closely with customers to effectively resolve issues and complaints.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 6 drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Scheduled and dispatched drivers to locations in All 48 States.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Transportation Manager
Ubaydulla Trans Inc
09.2020 - 10.2023
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
- Oversaw inventory management, ensuring accurate records were maintained for timely deliveries and stock replenishment.
- Reduced transport costs for company through strategic negotiations with vendors and carriers.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Implemented safety measures, resulting in significant decrease in accidents and injuries among drivers.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to company.
- Maintained compliance with all regulations, avoiding fines and penalties for organization.
- Trained new employees on company policies and best practices, fostering culture of excellence within department.
- Streamlined operations by implementing new technologies for better communication and data management.
- Managed team of drivers, providing support and guidance to improve performance and productivity.
- Negotiated favorable contracts with suppliers, securing competitive rates that benefited organization's bottom line.
- Consistently met budgetary targets through effective resource allocation and cost control measures.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
Transportation Safety Specialist
Vanner Inc
08.2018 - 09.2020
- Monitored transportation operations closely, identifying opportunities for enhancing safety measures and reducing risks.
- Provided expertise on federal, state, and local transportation regulations, ensuring company-wide adherence to legal requirements at all times.
- Implemented new technologies to improve transportation safety, such as GPS tracking and real-time monitoring systems.
- Coordinated emergency response efforts during critical incidents, minimizing damage and ensuring prompt resolution of issues.
- Maintained up-to-date knowledge of industry trends, incorporating best practices into existing safety strategies for optimal results.
- Streamlined safety protocols by updating documentation and procedures in accordance with industry standards.
- Enhanced transportation safety by conducting thorough inspections and identifying potential hazards.
Education
Bachelor of Arts - Business Administration
Tashkent State Technical University
Tashkent, Uzbekistan 08.2002 - 07.2006
Skills
Route Planning and Adjustment
Logistics Coordination Knowledge
Freight Rate Negotiation
Load Management Proficiency
Geographical awareness
Trucking dispatching
Safety processes and procedures
Regulatory Compliance Adherence
Tracking tasks
Transportation Management
Distance Estimation
Repair Scheduling
Service Vehicle Dispatch
Equipment Inspection
Route Planning and Adjustment
Certification
CDL-A
Timeline
Truck Dispatcher
Inka Group Inc
10.2023 - Current
Transportation Manager
Ubaydulla Trans Inc
09.2020 - 10.2023
Transportation Safety Specialist
Vanner Inc
08.2018 - 09.2020
Bachelor of Arts - Business Administration
Tashkent State Technical University
08.2002 - 07.2006