Baiba Grazdina

Leader of Telecom Operations, NetDevOps and Monitoring at Fortune 250 company. Overseeing three (3) departments:

• NOC (network operations center).
• Network Engineering.
• Software Engineering/NetDevOps and Monitoring.

Scope of Responsibility:

• 35,000 data network devices, 9,000 wireless access points, 87,000 cell modems, 50,000 phones.
• 9,000 transport nodes, 500 microwave towers, 10,000 miles of fiber
• 5,500 sites.

Innovative leader renowned for:

• Achieving remarkable seventy-five percent reduction in mean time to resolution (MTTR) through evolution of operational frameworks, establishment of comprehensive training programs, and automation of initial triage tasks.
• Spearheading ninety-five percent reduction in unplanned impacts stemming from change initiatives by implementing stringent change evaluation processes, instituting check-in and check-out procedures, and deploying automated testing protocols.
• Pioneering development of in-house network orchestration software, leveraging Nautobot Python Django framework to automate lifecycle management, provisioning, compliance, and upgrade tasks. This initiative resulted in reduction of over 10,000 labor hours and remarkable 50% increase in network reliability.
• Creating AIOPS (Artificial Intelligence for IT Operations) pipeline from scratch, comprising Kafka, Vector, Apache Flink, Prometheus, and Grafana technologies, to enhance output of monitoring tools and optimize operational outcomes.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

• Responsible for spearheading Agile teams in IT Infra and Network Operations Security, IT Maintenance and Configuration Management, and Apple workstation management
• Revolutionized IT Infrastructure operational frameworks and procedures, resulting in effective waste control, increased output, and elevated overall quality.
• Improved user experience by collaborating closely with design and development teams on UI/UX enhancements

• Developed cyber security portfolio to ensure consistent methodology and tooling in achieving cyber security goals
• Reviewed violations, lead forensic efforts and developed mitigation plans
• Led cyber security operations and engineering.
• Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed

Served in various cyber security leadership roles: Cyber security risk management, Cyber security architecture, including IOT, Cyber Security Operations, Firewall Management and Operations, Forensics, Vulnerability Management, Incident response management.