Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Bailee Barnett

Murrieta,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Guest Service Representative

Pechanga Resort & Casino
01.2023 - Current
  • As a guest service representative I aided guests with check ins and outs within the hotel
  • I assisted guests with their player accounts and player points
  • I performed bookkeeping tasks that required making sure offers match their tier level and the current rate.

Sales Advisor

Hennes and Mauritz
07.2013 - 09.2022
  • Customer service, merchandising, inventory management, team collaboration and general business management duties are skills I've developed and refined during my tenure
  • H&M has given me the opportunity to work with fashion merchandising by doing floor resets or as we like to call them department moves
  • Working with specific department teams to achieve our goals for the week to boost sales
  • Task management when working with projects to meet deadlines
  • A more fine tuned leadership role by not only being a full time sales advisor but being one of the sales advisor trainers.

Child Care Worker

Riverside YMCA (Temecula Branch)
07.2011 - 05.2012
  • As a Childcare attendant and as a first job I gained experience in multiple areas besides working with children
  • During my time in this role I gained knowledge in customer service through interaction members with addressing questions about the facility, childcare resources and any concerns members would have
  • Also from time to time I'd work the front desk at the facility and I'd answer phones and members questions there too
  • Working with children also strengthened my patience level with people greatly, childcare definitely taught me that not everyone works at the same pace as you
  • There are many other skills that this job has taught me but another important skill i obtained from this experience is team work, during my job we had multiple people working together, and in childcare there is definitely conflicting opinions regarding the child, but learning to accept and listen to others thoughts and ideas made it easier to work in that environment, and made a more productive work environment.

Education

High School Diploma -

Vista Murrieta High School
Murrieta, CA
06.2011

Some college in Communications -

Palomar College
San Marcos, CA
08.2011

Skills

  • Guest Relations
  • Financial Transactions
  • Payment Processing
  • Data entry proficiency
  • Complaint Handling
  • Documentation And Reporting
  • Information Protection
  • Reservation Processing
  • Data inputting
  • Inventory Monitoring
  • Hotel software expertise
  • Emergency Response
  • Clear Communication
  • Multitasking Abilities
  • Active Listening
  • Attention to Detail
  • Analytical Thinking

Personal Information

  • Title: Experienced Customer Service Professional
  • Work Permit: Authorized to work in the US for any employer

Timeline

Guest Service Representative

Pechanga Resort & Casino
01.2023 - Current

Sales Advisor

Hennes and Mauritz
07.2013 - 09.2022

Child Care Worker

Riverside YMCA (Temecula Branch)
07.2011 - 05.2012

High School Diploma -

Vista Murrieta High School

Some college in Communications -

Palomar College

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Bailee Barnett